Publicat 12 Oct 2017 | Expiră 11 Nov 2017

Operations Officer

2 posturi

Candidatul ideal

- Do you enjoy listening to music, watching films and spending time on social media in general?
- Are you a fresh graduate (or someone with 1-2 years of working experience) looking for an entry-level job?
- Is your English advanced?
- First time you hear about anti-piracy but willing to learn fast?
- Do you have high tolerance for repetitive tasks and feel comfortable completing them?
- Do you think you can follow instructions within a well-organized schedule but also adapt to changes and make your own decisions when needed?

If your answer is YES to the above questions – come visit our brand-new office in Cluj and have a chat with us alongside a cup of coffee or tea.

(Please be aware that this is not a programmer position nor it will develop into one. The position is open in our Operations department - please refer to the detailed information below in the Job Description section.)



Let’s continue by presenting Your future colleagues from the M.U.S.O Team:


✓ “Multitaskers”, Understanding, Solution-oriented, Open-minded (not to forget young, energetic and engaged to our startup mindset)
✓ Music & Film enthusiasts
✓ We are masters of spoken and written English (and of many other languages – we can maintain a truly global presence)
✓ Results-oriented - able to deliver high quality work by consistently being deliberate, precise and thoughtful in action
✓ We manage multiple tasks of high priority while delivering exceptional customer service and synthesize, analyse, interpret data for good decision making
✓ Asking questions is one of our main tasks
✓ We are free to evaluate our own performance – direct way to both professional and personal development
✓ We have a keen eye for detalis (have you spotted the spelling mistake?)
✓ Our teaching methods are Fast but not Furious
…and as an Operations team member it is important not to suffer from RTSD (Repetitive Task Resistance Disorder) - if you’ve started to Google it - this job might suit you better than you think! However, it is not a real disorder and we only wanted to highlight the importance of the ability to deal with potentially repetitive activities).


So this is our world in a nutshell and if you like the description so far – You might be the missing piece-!

Descrierea jobului

We are looking for someone who has:

  • Well-developed communication (both written and verbal) and interpersonal skills
  • The ability to “think on their feet” and develop creative yet practical solutions to anticipated and unanticipated problems
  • Interest in seeking answers, learning from others and investigate on their own when needed
  • Cross-cultural sensitivity and the ability to deal with individuals from different cultures and backgrounds
  • Ability to adapt quickly to schedule changes or ad-hoc tasks that may come along their way
  • The willingness and ability to establish strong personal relationships with clients as an account manager
  • Good time-management

…and is willing to learn to:
  • Understand the infringement policies, identify infringing content and decide over appropriate actions that need to be taken based on various inputs
  • Manage and update our MUSO database of infringing domains using a set of existing procedures and processes
  • Complete client specific anti-piracy tasks
  • Offer high quality customer support
  • Be actively involved in our Data Analysis project-works
  • Assist our account management with associated tasks on our proprietary dashboard or any ad-hoc project or administrative work when required



Benefits for the MUSO team-members:

- private medical insurance
- professional training and mentoring sessions including assistance with your tasks whenever is needed
- work remotely - allow yourself uninterrupted concentration and time to think at least once a month
- regular local team-buildings with the funniest team you’ll ever meet
- TGIF (thank God it’s Friday) on any day at any hour - having nearby: fruits, cookies, coffee, tea and chocolate of course
- when is your birthday? We believe everyone should celebrate with their loved ones on that special day - have a bonus day off each year and celebrate properly
- you’ll be missed in the office for 21 days/year while being on holiday - and guess what? the number increases with each year spent at the company
- Dress code? Comfortable (yes, we know PJ’s are comfortable, but that might be slightly inappropriate)


And since we value transparency, here’s a note on what you won’t have at MUSO:

- stagnation with others telling you what to do all the time
- people who do not know your name and story
- “no”-s for innovation
- days without humour and laughter
- people not willing to help (whenever you ask questions, we celebrate: it means you’ve just found another piece for your role-puzzle)



Come ask questions at MUSO and tell us what else you need to know to help you decide !

Descrierea companiei

Who are we?

MUSO is a technology company providing content protection, market tracking and audience connection solutions that disrupt the global digital piracy market.
MUSO powers the world’s largest database of metadata on real-time behaviour across the piracy market. We enable the global content industry to limit distribution of unlicensed content, while measuring global demand in real time, developing solutions to reach bigger and better engaged audiences online.
We are based in London, with key offices in Los Angeles, Paris and Milan.

Operations Officer  -  MUSO