Publicat 04 Iun 2019 | Expiră 05 Iul 2019

Online Global Support with German

12 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

We are building a new multidisciplinary team that will offer global suport to hundreds of customers. Each member should be client-oriented, patient, able to solve problems, higly competitive and eager to work in a fast paced environement.

Everyone’s welcome. Even if you are still a student or have just graduated, you are welcome to apply, this position does not require previous work experience.

We have two main and important assignments for you in this new team:

No.1 - The purpose of this assignemnt is to complete the fulfilment of all Online customers. This includes all customer queries either via phone or mail, customer booking updates post airline schedule changes and ensuring the fulfilment of all customer documentation

No.2 The purpose of this assignemnt is to deliver a one-stop support desk to our customers who are both on the road and require either a date, route or airline change or are in an emergency situation requiring our urgent assistance.

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What you’re accountable for?

Having 2 assignments your responsibilities might include the following:

  • Perform a range of customer service functions including: ticketing, airline contracts loading, ticket refunds, answering air and land queries via email or phone
  • Communicate pertinent information (such as date changes, confirmations of bookings) to customers via email
  • Identify and escalate incidents requiring urgent attention
  • Provide support and assistance to different branches and travel experts around the world
  • Complete daily reports and provide shift handover to other team members.

Our success is due to the values that we have We embrace new experiences, collaborate with those who think like us but also respect the uniqueness of each person, share expertise and responsible for our actions.

Mutual respect
Customer obsessed
Effective implementation

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Exceptional Client Service

We could give many reasons “WHY BDO?”, from our 1400 offices around the world, more than 67.000 professionals working within out network or the wide range of clients we serve from 158 countries but what sets BDO apart is our commitment to Exceptional Client Service.

With almost 200 professionals working within multidisciplinary teams, under the coordination of 20 partners certified by professional international and local bodies, at BDO Romania we offer the whole range of audit and consultancy related services.


We believe that people are the most a amazing, dynamic and important piece in the business mechanism and that will never change. Our HR Service division was built around that concept and is determined to help employers manage every aspect related to human resources matters.

BDO OUTSOURCING SERVICES SRL was established in 2010 as the Business Services & Outsourcing consultancy arm of BDO Romania. The recruitment division arose naturally from multiple requirement from clients and companies to engage a recruitment firm who understood the day to day needs of running a growing business. It is this understanding of our client's needs, business acumen and our specialized approach for recruiting highly skilled candidates that drives us to provide excellent client services.

We have a team of psychologist and specialists in Human Resources field and consultancy with experience and background in various and complex HR Projects. The complexity of projects completed by the Human Resources division and the multi-disciplinary skills we have developed until now guarantee the efficiency of our solutions.


3 Mihai Eminescu Street, 1st floor

Cluj-Napoca 400033


Office: +40 (0)264 334 114

Fax: +40 (0)264 334 115

Online Global Support with German  -  BDO Outsourcing Services

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