Publicat 21 Oct 2020 | Reactualizat 18 Nov 2020 | Expiră 21 Nov 2020

L2 Service desk technician with Dutch & English

3 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

Înapoi la joburi

Candidatul ideal

Spoken languages: high level of Dutch and English.
Schedule: Monday to Friday, day shifts, No nights


Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization
Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.
Previous service desk or customer care experience
Aptitude for providing positive customer service,
Analytical skills,
Listening skills,
Team player,
Questioning skills

Descrierea jobului

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service desk technician you'll be a problem-solver, device & software technician and more, all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.


- Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.
- Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Demonstrate excellent customer service at all times
- Remote software installation via SCCM
- Rights attribution by using Active Directory
- Technical support for Windows, android, IOS, printers
- Support for Citrix , different applications specific for the client

What we offer:

Central building offices with excellent view on the city, top facilities and equipment
Competitive salary, performance bonus, meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Extra vacation days
Massage at the office day
Fruits on the house

Descrierea companiei

HELPLINE is the European leader of user Experience on the Information technology consulting market. We put the Service Desk and innovation at the service of IT management teams undergoing digital transformation. HELPLINE operates in France and internationally, having 8 sites in Europe. With 200 customers, 50% of them being in the top 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

HEPLINE Romania is present in Timisoara since 2013 and received in 2017 the 1st prize for High Tech companies on the local market and the 2nd prize on the national market.

Find out all about HELPLINE on and social media.

L2 Service desk technician with Dutch & English  -  HELPLINE ROMANIA SRL

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