Candidatul Ideal
- Previous experience in KYC/AML or customer verification (CDD experience is a strong plus).
- Strong attention to detail and ability to handle sensitive information with accuracy.
- Knowledge of compliance standards, KPIs, and basic reporting.
- Excellent communication skills in English (B2 level or higher).
- PC literacy and ability to adapt quickly to new tools and systems.
- Advanced Excel skills.
- Ability to work under pressure and remain calm in challenging situations.
- Willingness to work in shifts.
- Experience with AML/KYC tools.
- Strong analytical skills, including root cause analysis and interpretation of numerical/statistical data.
- Experience working with international clients or multicultural teams.
- Professional certifications (ACAMS, ICA, or equivalent) are a plus.
Descrierea jobului
Main responsibilties:
- Process customer documentation and verification requests within defined SLAs.
- Review and validate documents in accordance with KYC/AML guidelines and internal policies.
- Handle customer queries via email and ticketing systems.
- Monitor and ensure compliance with regulatory requirements and company standards.
- Cooperate with international teams and share customer feedback with relevant departments.
- Maintain and update the internal knowledge base.
- Take ownership of personal KPIs, actively seeking improvement based on feedback from Team Leads.
- Support a positive and collaborative multicultural team environment.
- Competitive fixed salary + shift allowances
- Salary payment: last working day of the current month
- Annual leave: 21 paid vacation days
- Daily catered hot lunch
- Free coffee, tea, snacks, and fruit
- Modern, comfortable office environment
- Team building activities and corporate events
- Rotating access to parking spaces
- Private medical insurance
Descrierea companiei
Great people drive great goals. And that’s about our team—open, ambitious, and dedicated. At Altocere, we empower businesses by providing full-cycle technical assistance for their financial operations. Our daily work implies managing customer requests and ensuring our clients get quick and effective services. So, the heart of our work is helping people 24/7.
We care about every member, giving a fair salary, a cosy office, and professional development support. Getting started with us is easy, as we offer onboarding training that helps you learn everything step by step. Last but not least, we avoid working overtime. Reach out to us and learn more about how you can grow with us.
