Key Account Manager

Are you ready to use your commercial skills in the dynamic role of Key Account Manager? Discover the challenges and rewards that come with this role at H.Essers below.

YOUR CHALLENGES

Within our Packed Transport department, we are looking for a driven Key Account Manager to strengthen our commercial team. In this role, you will be responsible for managing and nurturing key customer relationships, with the aim of ensuring their satisfaction and maximizing their revenue potential.

What does this mean concretely:

Customer Relationship Management:

• Building and maintaining strong, long-term relationships with key stakeholders
• Thorough understanding of the needs, goals, and challenges of each customer in your client portfolio
• You are expected to be able to think along with the customer on a strategic level
• Carefully ensuring customer satisfaction and loyalty
• Acting as a 'bridge builder' between the different internal departments

Account planning and strategy:

• Identifying growth opportunities within key accounts
• Collaborate with other teams to develop account strategies and action plans
• To ensure that your knowledge remains ready, it is of course essential that you closely follow developments within the sector
• Negotiating contracts and price agreements

Reporting and analysis:

• KPIs are drawn up together with the customer according to the agreed conditions. You will analyze the data monthly to identify areas for improvement and take corrective actions
• You monitor the payment behavior of your accounts and adjust where necessary
• You report to the Senior Manager KAM

YOUR TALENTS

• You preferably have several years of experience in the transport sector
• You like to respond out-of-the-box to the needs of customers
• Putting the principle 'customer is king' into practice is obvious to you
• In addition to the strong relational bond, you know how to create, you are there through your analytical insight, in combination with your strong communication and interpersonal skills
• Ability to work independently and in a team
• You have strong communication skills in English
• You are a good negotiator
• You are willing to travel internationally to various clients for about 25% of your time

YOUR REWARD

• We supplement your attractive salary with meal and eco vouchers, group and hospitalisation insurance, company car, smartphone, laptop etc.
• Supported by our vision of 'Lifelong Learning', the H.Essers Academy offers you a free choice of various courses that contribute to your personal development
• Your physical and mental health is strengthened by the H.Essers health programme Fit2Grow
• The greatest asset is undoubtedly your place within the close-knit H.Essers family

7500 REASONS TO CHOOSE H.ESSERS

• Family values: have formed a strong foundation of trust and commitment for both employees and customers since 1928
• Job security: in a rapidly changing world
• Ambitious team: with 7500 dedicated colleagues, we strive for excellence and have a hothouse of ambition and opportunities
• Innovation: in our processes and services, allowing us to serve our customers more efficiently and sustainably
• Sustainable international growth: where we as an organisation recognise our social, economic and environmental responsibility to have a positive impact on society as a whole
• Diversity and inclusion: are crucial for a healthy and productive working environment and are actively embraced within H.Essers

These are just a few reasons why H.Essers is an attractive choice, we are curious to discover your reason(s).

Key Account Manager, Oradea