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The minimum skills requested:
• Fluency in FRENCH and ENGLISH language, both written and spoken.
• Economical background.
• Work experience in Customer Service.
• Strong Prioritization skills.
• Impact-analysis skills.
• Strong Initiative.
• Strong Organization Skills.
• Strong Focus.
• Forecasting skills.
• Advocate of change.
• Comfortable working with numbers.
HP will offer you training for this challenging position with further development opportunities in an international environment.
The position includes Responsibilities such as:
• Prepare monthly collections strategies.
• Effectively forecast month-end metric results.
• Report progress on an ongoing basis.
• Demonstrate sound judgment, prompt follow-up, and timely escalations.
• Learn customer infrastructure, processes, contacts.
• Identify, negotiate, and implement payment solutions and customer process improvements.
• Document collections in centralized system.
• Build and maintain strong internal and external customer relationships.
• Identifies “at risk” customers and engages key contacts to resolve issues.
• Follows Company and department policies and processes.
• Facilitate dispute management process.
• Identify root causes of problems and recommend solutions.
• Communicate issues to cross-functional partners and facilitate dialogue through to resolution.
• Identify and implement process changes.
• Identify and manage disputed accounts per the dispute resolution process.
• Document and track problem frequencies.
Job number: 206925
TO APPLY PLEASE VISIT www.hp.com/go/jobs
Ideas are everything. In finance as in anything else we do. And the ideas we have in finance are right at the heart of our world-wide business.
Finance is a global resource shared by all parts of our business to help them become better managed and control their accounting flows. We manage accounting transactions, provide financial consultancy and training, and ensures that we all comply with legal, tax and internal requirements.
Your ideas about finance can change the things we do. And the things we do can change the world.
Do you speak both French and English fluently?
Join our team - apply for the position of Junior Collection Specialist.
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