Publicat 11 Nov 2020 | Reactualizat 09 Dec 2020 | Expiră 12 Dec 2020

Jr. Collection Specialist (14:00 - 22:00)

19 posturi |  Aplicare externa
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Candidatul ideal

Requirements:

  • Education: University studies;
  • Experience: 1 year in customer service environment (preferred);
  • Language skills: Fluency in English is a must (verbal and written);
  • Effective communication and interpersonal skills;
  • Must have positive attitude and focus on customer-service;
  • Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines, and able to work under pressure;
  • Proven proficiency in use of MS Office Software - Word, Excel, PowerPoint;
  • Willingness and ability to learn company's ERP system; prior experience with Oracle, SAP and GetPaid a plus;
  • Ability to set priorities/initiatives to complete daily work;
  • Ability to handle large volume of email communications and phone calls;
  • Good analytical and problem-solving skills and keen attention to detail.
Key competencies:
  • Establishing Effective Teamwork;
  • Building and Maintaining Strong Relationships;
  • Communicating Effectively;
  • Analysis, Solving Problems and Making Decisions;
  • Providing Excellent Customer Service;
  • Managing and Developing Yourself-Self Awareness;
  • Drive and Sense of Urgency;
  • Achieving Outcomes and Optimizing Processes, Procedures and Practices.

Descrierea jobului

Key responsibilities:

  • Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices.
  • Timely and accurately submit all customer-specific documentation requirements to secure payment.
  • Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer's AP team.
  • Timely research all disputes/short-payments/credits brought to your attention by the cash application team or by the customer.
  • Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team.
  • Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector.
  • Daily update each account/invoice status and collection efforts in the collection system.
  • Work cooperatively with cash application team resolve/properly apply any unapplied cash.
  • Participate in ad hoc projects and prepare ad hoc analysis as required.

Descrierea companiei

VERTIV is a global leader in delivering the hardware, software, analytics and ongoing services customers rely on to enable their vital applications to run continuously, perform optimally and grow with their business needs. VERTIV solves the most important challenges facing today's data centers, communication networks, commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network.
We design, provide and service global critical infrastructures that is helping the world to be always UP and Running. We maintain critical buildings (hospitals, railways, airports, financials, underground, stadiums) and support international businesses to make sure the power is always ON. We are here to enable you to always communicate with your family, friends & coworkers worldwide. We are ONE team within a Global structure sharing the big picture and creating a higher impact in a dynamic world. As employees we OWN our personal development and we believe in open communication across the organization, continuous development and appreciation.

Vertiv is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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Jr. Collection Specialist (14:00 - 22:00)  -  Vertiv Group Corp

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