Publicat 17 Oct 2019 | Reactualizat 16 Nov 2019 | Expiră 17 Nov 2019

IT Support Associate Italian or French

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Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

Înapoi la joburi

Candidatul ideal

· Must read, write, and speak fluently in French or Italian and English
· You must be in good standing.
· The ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer.
· The ability to quickly adapt to differing operating systems while troubleshooting with the customer.
· Able to apply critical thinking to determine next steps needed to resolve contacts.
· Ability to empathize with and prioritize internal customer needs.

Descrierea jobului

Are you fluent in French or Italian and you are passionate about AWS and IT? What are you waiting for to apply for IT Support for virtual employee’s (VOTS) team then? VOTS team is in charge of assisting employees and new hires during onboarding process and of reducing the overall IT traffic that flows to the Helpdesk team. Among the type of contacts that a VOTS member can handle are first connection support, self-service walk through, New Hire questions, Software/computer education and escalation to Helpdesk. VOTS Tier I members escalate calls to Tier II support. The role includes paid training, leadership opportunities, and dedicated resources to support your ongoing growth and development.

French and Italian Virtual Operations Tech Support I is open from 07:00 to 01:00 EST. Being able to work an assigned schedule that falls within our operating hours is required and expected. Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules are subject to change. Based upon business need, there may be mandatory overtime.

Descrierea companiei

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 165 fully featured services from data centers globally. Millions of customers —including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs.

IT Support Associate Italian or French  -  Amazon Development Centre (Romania) SRL

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