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At least 3 years of experience working in a client service/customer service environment
At least 1-2 years of HRIS and/or Payroll practitioner experience
At least 1 year of business consulting experience
Bachelor's degree or equivalent in education and experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Excellent English oral and written communication skills
Nice to have: good French oral and written communication skills
Experience with any implementation, migration or upgrades with HCM software (SAP Success Factors - an advantage)
Consultant experience in HCM environment, strong client facing presentation skills
Technical training or equivalent in related technologies and/or systems implementations
Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
Experience conducting training sessions is helpful
Experience and/or formal training in project management is helpful
Prior experience working on multiple, concurrent projects
Sound requirements gathering and analytical approach
Able to communicate technical concepts and issues to a non-technical audience
Ability to self-manage to deadlines and commitments
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standard
Excellent analytical skills and time management skills
Proficient using Microsoft Office
Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
ADP is hiring an Implementation Consultant This role will support National Accounts' Migrations assignments. In this position, you'll leverage our top-ranked training programs and world-class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
Consult with clients to deliver a comprehensive ADP solution
Guide and drive the client towards the best solution for their business needs
Analyze existing systems, interface requirements, business processes
Partner with clients to understand their business and related needs
Incorporate new processes, tools and approaches when recommending an ADP solution
Utilize broad knowledge to recommend solutions to the client when appropriate
Understand client business issues and concerns and recommend and implement appropriate solution
Build long term relationship and trust
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.
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