Housekeeping Supervisor

Previous experince as supervisor in a luxury hotel
Excellent communication skills in english
Knowledge of opera ( advantage)

Main Purpose of Job: The service, cleaning and support of our guest and common/public areas to a consistent five-star standard under the direction of Accommodation Management. Helping to create a pleasant and memorable stay for our guests.

Liaises with: Front Office, Guest Services, Reservations, Dispatch

MAIN DUTIES

To arrive on duty and identify areas as stipulated by Accommodation Management to be serviced/cleaned/inspected.
To inspect specific public and member areas, Back of House and Associate changing areas and facilities as stipulated by Accommodation Management, per established company standards and protocols.
To inspect guest accommodations in a scrupulous and timely manner after stayover and departure service, per established company standards and protocols.
To supervise the day to day operation of the accommodation services and the inspection of cleaning of all public areas within the resort.
To ensure the effective and efficient provision of a quality service on a regular and consistent basis.
To maintain exceptionally high standards of cleanliness, hygiene and presentation throughout the Accommodation Department.
To plan, organise, control and monitor the workload of all Accommodation Assistants to provide a quality service to all guests.
To ensure the development and training of all staff in systems, methods and procedures related to all aspects of the accommodation services.
To follow established company standards in relation to provision of Linen/products/ cleaning equipment etc to Suites and public and member areas.
To maintain upkeep of the Accommodation departments vehicles’ (vans and buggys).
To operate these vehicles safely and according to instructions.
To clean and care for departmental equipment and storage areas.
To monitor the cleaning of indoor windows as indicated by daily/weekly/monthly schedules.
To monitor the deep clean service as per standard operating procedures and frequency.
To monitor the service of all corridors/offices/walkways, back of house, associate changing areas and any other areas, apart from kitchen areas and immediate surrounds, as indicated by Accommodation Management.
To report any maintenance defects or otherwise which would affect the quality of the guest experience and/or, safety of the building.
To provide in-room amenities such as water, gifts, fruit etc, as per standards and protocols.
To ensure that all guests privacy and comfort requests are responded to immediately.
To ensure the removal and safe and appropriate disposal of wet waste, glass and recyclables.
To attend weekly meetings or briefings as required by Accommodation Management.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
To communicate effectively with all other team members.
To adhere to all systems and procedures in place and highlight any area of uncertainty to management.
To step-in in times of need and fulfil the role of an Accommodation Assistant on occasion if needed, due to the unforeseen absence of a team member.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
To participate in training programmes as required.