Publicat 16 Ian 2020 | Reactualizat 04 Feb 2020 | Expiră 04 Feb 2020

HelpDesk Support

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Candidatul ideal

  • Bachelor’s Degree, Engineering (Computer/telecommunication), Computer Science/Information Technology or equivalent
  • Minimum 3 years of working experience in IT
  • Capable to solve problems, perseverant, responsible
  • Excellent communication skills
  • Proactive attitude, passionate about IT
  • Experience / exposure in project management constitutes an advantage
  • Good English skills
  • Planning and organizational skills
  • Flexibility and adaptability

Descrierea jobului

The role of our new colleague will be to:

  • Offer IT assistance and support to internal users
  • Help users through phone, web conferences or live meetings
  • Perform preventative maintenance
  • Cross-training of team members and end-users;
  • Perform a wide range of administration duties on applications and systems including install, debug, maintenance, upgrade, and general support for computers, tablets, smartphones, printers etc.
  • Follow management guidance, adhering to IT policy and procedure
  • When required, drive IT projects for internal clients
  • Monitor projects’ schedule, budget, and deadlines
  • Assist in the development of project schedules that translate goals into action and ensure the success of the project
Other responsibilities:
  • Make sure every noticed problem is handled at time and professionally
  • Undertake and manage to solve the technical problems/incidents which appear
  • Document customer interactions in incident management system including asset management
  • Identify the needs for possible new documents (technical procedures, documentation, reports regarding the users demands etc.) and creates themEdit the support procedures required for the applications

Descrierea companiei

• A multinational group with over 140 subsidiaries in the world
• The first French independent pharmaceutical company
• Highly innovative, 25 % of turnover reinvested in Research and Development
• Les Laboratoires Servier in Romania since 1992

HelpDesk Support  -  Servier Pharma

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