Helpdesk Analyst with German

1 poziție

Candidatul Ideal

We are looking for enthusiastic and passionate colleagues with experience in Technical support with German, to be part оf CWS International family on our Helpdesk team.

What are you going to do?

As an Helpdesk Analyst you are part of our international “Helpdesk & Support team”, which is working distributed in central locations across Europe. As an example, you work on IT incidents and service requests in our ticket system and you ensure all the technical support when is requested.

What do we expect from you:

Has basic understanding of common computer hardware and common technical terminology
Have a logical and customer oriented approach
Good listening skills – the ability to understand ambiguous information, probe and consolidate into useable data
You speak good English and German
Positive attitude and willingness to learn

Descrierea jobului

What are you bringing to CWS?
At CWS we think it's important that there is a personal “touch” and you can find your way in the team. New starters/newcomers are welcome. We don’t only look at the technical qualifications, what is more important for us is a person with the right team player and customer oriented approach. If you have the right mindset, we will ensure that you get the proper training and onboarding. In addition, we are growing and innovating fast, and you need to be able to move with it.

Furthermore your day will consist of:

Providing Technical Support at the level of Windows operating systems
Work in close cooperation with our Helpdesk team to ensure that all the tickets are solved.
Solve tickets or ensure that are correctly forwarded to the correct team in the process
Assist in Master Data, creating users in AD,
Is responsible for process execution/documentation
Is managing the requests received internally to ensure the optimal functionality of the IT infrastructure and business applications

What do we offer? CWS offers a challenging environment in a dynamic and solid organization with plenty of opportunities for development and growth opportunities. We are a no-nonsense employer where teamwork, service orientation and interpersonal relationships are the driving force.We would like to offer you a good salary, great international colleagues, plenty of room for development and more

Benefits:

Great and cooperative team (remote and on-site)
Attractive salary package
Private health insurance
Private pension
Gift vouchers (Christmas and Easter)
Online library subscription

Descrierea companiei

What are you bringing to CWS?

At CWS we think it's important that there is a personal “touch” and you can find your way in the team. New starters/newcomers are welcome. We don’t only look at the technical qualifications, what is more important for us is a person with the right team player and customer oriented approach. If you have the right mindset, we will ensure that you get the proper training and onboarding. In addition, we are growing and innovating fast, and you need to be able to move with it.

What do we expect from you:

Extensive hands on experience in Salesforce Commerce Cloud, Marketing Cloud, Service Cloud and familiar to Salesforce Lightning component-based framework
Nice to have experience with Salesforce Einstein
Demonstrated experience contributing to all aspects of software delivery
Technical leadership in delivery for significant software applications / project
Strong knowledge about design patterns and development principles
Strong process and change management skills
Good moderation, negotiation and communication skills
Strong analytical and strategic skills in dealing with business processes
Degree in computer science, physics, mathematics or equivalent
Advanced English knowledge - writing, speaking and listening
German knowledge is an advantage

What do we offer?

CWS offers a challenging environment in a dynamic and solid organization with plenty of opportunities for development and growth opportunities. We are a no-nonsense employer where teamwork, service orientation and interpersonal relationships are the driving force.

We would like to offer you a motivating salary package (fix and target related bonus and benefits), great international colleagues, plenty of room for development and more.

CWS Business Global Services is a Finance & IT Hub Center that started its journey in May 2019, in the heart of Transylvania, Sibiu, with one employee and now we are over 1 colleagues, in several cities from Romania. We are part of CWS Group company with over 100 years of activity in six solution areas: Hygiene, Floor Care, Fire Safety, Work wear, Cleanrooms, and Healthcare.

CWS Group has over 11,000 employees working at around 130 sites, in 16 European countries, with 43 company-run, high-tech laundries located all over Europe. The Group annual turnover is around € 1.22 billion. The company is working to create a healthier and safer tomorrow, is the CWS vision and one which we are committed to achieving on a daily basis. New standards were set, with sustainable innovations: the concepts of recycling and renting have always been at the heart of our business model. Our holistic system solutions will contribute to improved health, safety and protection in the future. For you, your staff and your customers. Every single day.

You can apply via this job ad or you can send your application at: recrutarero@cws.com