Helpdesk Administrator in Cluj-Napoca

• Windows XP
• Windows Vista
• Windows7
• Virus Scanner software (Symantec Endpoint protection)
• Remote management (Installing, configuring software remotely)
• Windows Terminal server (Windows 2003, 2008)

• VMware VSphere
• MS ISA server
• MS Ac ve Directory
• Cisco networking

• Supports hardware and software plaforms
• Provides user management support
• Analyses and resolves hardware and software related problems
• Maintain workstation patching and ensure the required patching level
• Keeps close contact with Service Desk Center
• Manages the desk, sets up and patches PC’s and phones
• Provides people with PC’s set up according to company requirement and in the most efficient way
• Follows standards and procedures regarding use and maintenance of PC ’s including software and peripheral equipment
• Creates according to agreements between IT and Operations standard installations for specific groups of users
• Participates in the implementation of new (standard or developed) software.

• Tracks all software licenses used in the call center and control that all computers are using legal copies of software
• Verifies that no software is installed without proper licenses on PC’s
• Keeps continuous contact with task owner and gives feedback about status to user/client
• Consults IT Team Leader
• Keeps record of resources, planned and ongoing projects
• Tracks and reviews ComITTS SLAs
• Resolves user so ware and hardware problems efficiently and effectively
• Monitors, tracks and analyses ComITTS helpdesk statistics
• Sets up and maintains the inventory of IT related assets

• Paid professional technical training;
• Monthly performance-based bonuses;
• 30 RON/day meal tickets;
• Private medical insurance;
• Various discounts for restaurants, travelling etc;
• A well-defined career path with many opportunities to grow in different directions;
• Exposure to a multicultural and multilingual environment.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever™, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.