Help Desk Agent

NEW ERA TECHNOLOGY 1 poziție
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Candidatul Ideal

If you are a career-oriented person, enthusiastic about working in a dynamic environment, can speak and understand English at an advanced level, join us for a great professional experience! We are looking for new members to join our team, ready to collaborate with our partners as support in handling service requests from worldwide customers! Training will be provided!

Requirements:
  • Strong customer service abilities
  • Strong English language skills
  • Knowledge of one of the following languages:Portuguese, Italian, German, Dutch, French, Chinese, or Japanese
  • Good organizational skills, flexible
  • Attention to detail, proactive
  • Working knowledge of MS Office including Outlook, Word & Excel
  • Previous experience in handling a Ticketing System is a plus
  • Team player, good social skills, positive attitude, willingness to work and interact with others
  • Ability to work under time pressure and multi-tasking
The jobholder will work on two shifts (morning and afternoon).

Descrierea jobului

Role Expectations:
  • Represent the first point of contact for Customers for raising service requests by e-mail and/or phone
  • Receive, log, follow up and provide feedback on all customer queries
  • Manage service requests within specific timelines as per each customer contract SLA
  • Provide tickets closure report
  • Establish and maintain a good working relationship with customers and partners
  • Comply with the working process and activity procedures
  • Manage communication between customers and partners until resolution of the customer query

Descrierea companiei

Be more than just an employee. Join New Era’s growing team and experience a corporate culture that promotes personal and professional development. We are looking for team members to contribute to and deliver our mission to “securely connect people, places, and information in a rapidly changing digital world.” Work alongside the finest team of highly skilled and industry certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications.

New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers.

Publicat 29 Sept. 2022 Reactualizat 27 Oct. 2022 Expiră 29 Oct. 2022
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