Publicat 28 Oct 2020 | Reactualizat 25 Nov 2020 | Expiră 28 Nov 2020

Global Service Delivery Leader (Accounting & Tax)

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Expirat
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Candidatul ideal

Key requirements:

  • Higher education
  • At least six years experience working in a client-facing environment, with a good track record of delivering services experience of advance Project Management principles; able to identify key deliverables/structure key activities into work assignments; plan timing and work, monitor progress; priority setting/adjust appropriately to changing demands.
  • At least six years experience of managing against a commercial contract – understands the SLAs and SLGs and definitions of scope as applied to pricing.
  • Experience in Accounting & Tax
  • Fluent, clear and concise communication in English
  • Able to own service delivery across many service lines and locations, appreciating different cultures and styles
  • A specialist in their particular service line
  • Extensive experience managing complex BPO/Professional Services delivery on a regional or global basis
  • Extensive experience in growing and managing client relationships
  • Demonstrable experience in an outsourcing, multi-shored environment.
  • Experience of working in a global matrix environment, with geographically dispersed resources.
  • Demonstrated results in Service Level Agreements (SLA) metrics and measures
  • Self-organization/time management: can organize and execute tasks within a specific timeframe; can deliver outstanding work to tight deadlines and manage a diverse workload; pays attention to detail and delivers high-quality work products.
  • Ability to collaborate and to drive change in an international matrix environment across a broad set of cultures and business practices. Flexible and able to thrive in fluid environments, without the need for rigid structure.
  • Able to travel internationally when required meeting clients face to face.
  • Experience of owning a client P&L would be beneficial.

Descrierea jobului

Key Responsibilities:

  • Be a strong Leader, able to manage experienced Managers and Directors effectively
  • Work closely with Digital Operations to ensure that any opportunities to improve service delivery are worked in partnership. This includes looking at improvements that can drive benefits across multiple clients and locations, including processes, workflow, documentation and automation.
  • Lead overall Service Line Quality performance reviews at a Global and Regional level, working with the Client Support team to develop templates and a consistent approach to service reviews.
  • Be the point of contact for any escalations that are unable to be resolved at a Client Service Manager / Client Service Director level.
  • Understand client contractual obligations, driving consistency and standardization across global clients. Lead lessons learned where contractual exposure is high, ensuring business risk is mitigated for future contracts...
  • Accountable for the delivery of contractual commitments for their service line, working with the Market Leaders to ensure that any operational matters are resolved with a clear improvement plan and actioned by the local offices.
  • Hold regular business reviews with the local offices as appropriate, building relationships with operational teams, working as OneTMF to deliver excellent service
  • Work closely with the Client Director and Sales community to support sales presentations, ensuring delivery is understood at a pre-sales stage, with relationship-building before contract signature
  • Manage proactive initiatives to improve client satisfaction, based on but not limited to feedback provided through regular client surveys. With this client feedback, create and maintain a Client Service Plan which includes a plan on what improvements are required, including balanced scorecards.
  • Development of an ongoing commercial and operational relationship with existing clients that ensures year on year delivery of contracted revenues and growth
  • Define and manage the contact management strategy with the Client and across TMF, including support to contract renewals and price negotiations.
  • Responsible for building and maintaining relationships with key service/functional owners on the Client Account.
  • Track and review contract performance, identifying and recommending actions where deviations on performance are identified through these reports.

Working at TMF Group offers:
  • Stable employment in a company operating in a global multi-cultural environment
  • Exposure to multi-jurisdictional professional practices
  • Flexible working hours
  • Home Office

Descrierea companiei

TMF Group helps businesses expand seamlessly across borders. With dedicated Accounting, Legal and HR and payroll staff in more than 100 offices in over 75 countries, we can take care of the details, leaving you free to focus on your global ambitions.

International businesses operating in multiple jurisdictions have to comply with many different and often complex local governance and regulatory requirements.

At TMF Group we combine our extensive global resources with our unrivalled knowledge of local regulations, cultures and languages to help you achieve your business goals. Our flexible solutions are customized to fit our clients’ exact needs and are co-ordinated through a single point of contact to ensure excellent communication and management wherever you are in the world.

Our independence, our wide-ranging experience and our focus on providing outstanding customer service mean we can provide your business with a comprehensive range of services at the best possible value.

Over the years we have worked to develop strong relationships with our diverse international client base across many different industries.

Expirat
Global Service Delivery Leader (Accounting & Tax)  -  TMF ROMANIA SRL

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