German Customer Service –Backoffice (Remote)
Anunț verificat
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Candidatul Ideal
- Fluency in German and English (both written and verbal).
- Previous experience in a customer service or back-office role is a plus.
- Strong communication and problem-solving skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
Descrierea jobului
- Handle back-office tasks efficiently and accurately to support the contact center operations.
- Respond to customer inquiries and resolve issues via email and chat in a professional and timely manner.
- Collaborate with the front-line customer service team to ensure a seamless customer experience.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- Collaborative and inclusive work environment.
- Potential for career growth and advancement within the company.
- Opportunity to work with a diverse and dynamic team.
If you are passionate about delivering excellent customer service, fluent in German, and thrive in a team-oriented environment, we would love to hear from you. Join us in providing top-notch support to our valued German-speaking customers!
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
Descrierea companiei
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.
Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.
IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.
www.igtsolutions.com
- 29 Apr. 2024
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