Who you are
Proficiency in English + French / Italian / German language skills
Experience in customer service oriented industry.
Hotel/Travel -industry experience will be a plus.
Fluency with internet, computer usage and web-based application skills
Experience with Microsoft Office products and various call center support programs.
Relentlessly Strive for Better
Solutions mindset and a real passion for the partner and the traveler experience.
Ability to handle situations effectively; to set expectations and deliver information in a positive way.
Have a Bias to Action
An individual who will take ownership of problem resolution.
Excellent time-management and privatization skills.
Be Open and Honest
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding.
Be Data Driven and Business Judgement Led
Keen eye for detail and high level of accuracy.
Exercise good judgment in decision-making
Are you looking for an opportunity to travel, broaden your horizons and work in a multicultural environment in the center of Europe?
Expedia Group is currently looking for motivated individuals, who have an obsession with customer satisfaction to join our Market Operations contract center team in B2B support capacity.
In this position, you will provide inbound and outbound support to our hotel and property partners. You will handle multiple software programs, responding to email and phone communications and provide a simple, rapid, competent support experience.
We are hosting an interview day in Buchares, Cluj and Timisoara. And would love to consider you if you are Fluent / bilingual in any of the following languages:
• English +
The day will consist of individual and group tasks along with competency-based interviews. Before applying, please ensure you are available for the following dates to interview: 2nd - 4th or 9th -11th October 2019.
Superior medical care
Discount on company products or services
Contributions to travel costs - free public transport pass
Meal vouchers or meal contributions
Contributions to sport, culture or past time activities
Company events and teambuilding
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
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