Publicat 16 Ian 2019 | Reactualizat 15 Feb 2019 | Expiră 16 Feb 2019

Formula 1 Customer Service with ENGLISH/FRENCH/GERMAN/DUTCH

4 posturi
Join our Formula™️ 1 Team and become part of the Spectacle!

We are currently looking for Full Time/Part Time English/German/French/Dutch customer service representatives. As a Customer Service Rep, you will be the one representing one of world’s premier brands and most exciting products, so you must be very charismatic, you must love talking to people and helping them out. Last but not least, you must be
passionate about speed! Responsibilities and Duties

• Deals directly with customers by answering to the tickets: phone/chat/emails
• Responds promptly to customer inquiries and complaints and resolves them accordingly;
• Processes orders, forms, applications and requests;
• Meets the Quality and Productivity standards;
• Records details of inquiries, comments, complaints and actions taken;
• Communicates with other departments, as needed;
• This position reports to the Team Leader/Supervisor.

Qualifications

• Excellent language skills C1 level is preferable: English+ German/French;
• Experience working in the customer service field is not mandatory, but highly recommended;
• Positive attitude, charismatic, highly empathetic;
• Good command of computer skills;
• Flexibility needed- during the race season (March-November) the working hours may vary depending on the location of the race.

Compensations & Benefits

Competitive base salary commensurate with experience.
Performance bonus program.
Fun and engaging benefits during “Race Weekends”
Flexible work hours.
Flexible vacation time from Nov. to Mar.
Private medical insurance.

The job is based in Bucharest and conveniently – located near the Dristor station. WPG Racing Solutions (WPG RS) – is a multilingual Contact Center – Data Processing and Enhanced Solutions provider, located in Bucharest, Romania. It is one of the first call centres whose sole mandate is dedicated to supporting the Companies and Fans of Racing Sports and eSports across the globe.

WPG Racing Solutions provides contact centre support Formula™️ 1 fans worldwide and it has been selected this year by ECCCSA as one of the Top-3, BEST Small Contact Centre in Europe.
Expirat
Formula 1 Customer Service with ENGLISH/FRENCH/GERMAN/DUTCH  -  WPG Racing Solutions