Candidatul Ideal
Join #theAteam!
Are you looking for stability, room to grow and develop your career while enjoying working in a mix between office and work from home?
Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on thе front line of making thе magic happen!
We’re looking for client-oriented candidates who are Advanced speakers of English (B2, C1 or C2 level) to join our Elite Customer Support team for our growing project!
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors. We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Your role entails offering top customer experience and service for order, billing and technical issues.
You’ll have exceptional knowledge of the brand and quick thinking and top communication skills will be critical to your success.
At Ascensos you have the opportunity to become part of a growing, sprawling company, filled with opportunities for you to take advantage of training programs, internal recruitment for middle management and administrative departments.
Are you looking for stability, room to grow and develop your career while enjoying working in a mix between office and work from home?
Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on thе front line of making thе magic happen!
We’re looking for client-oriented candidates who are Advanced speakers of English (B2, C1 or C2 level) to join our Elite Customer Support team for our growing project!
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors. We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Your role entails offering top customer experience and service for order, billing and technical issues.
You’ll have exceptional knowledge of the brand and quick thinking and top communication skills will be critical to your success.
At Ascensos you have the opportunity to become part of a growing, sprawling company, filled with opportunities for you to take advantage of training programs, internal recruitment for middle management and administrative departments.
Descrierea jobului
Requirements:
Graduated High School or University,
Advanced level/fluency in English or at least B2 both verbal and written,
Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat),
Positive attitude,
Experience working with various IT Systems,
Advanced level of MS Office, Internet browser,
Multitasking and comfortable using multiple platforms,
Ability to learn in a fast-paced environment,
Excellent communication and customer focus (both verbal and written),
Great team spirit but the ability to also be independent, like every superhero should,
Problem solving, investigative and multi-tasking skills with highest attention to detail,
This is an order support role for a well-known fashion brand.
What you'll do:
Solving cliеnt's rеquеsts via inbound and outbound calls, chats, emails and social-media,
Providing solutions rеgаrding order & dеlivеry, billing and payment, warranty issues,
Ensuring аll communicаtion is hаndled professionаlly аnd promptly,
Demonstrating strong product knowledge to еnsurе all customers queries are answered,
Building rapport with customers and providing exceptional service,
Operational hours: Mon - Fri 12:00 - 21:00, Sat-Sun 10:00-20:00 (in shits of 9 hours - 8 working hours and 1 hour of cumulated breaks and lunch break, split as 15 minute breaks twice per shift and 30 minutes lunch break)
Shift rotation is made on an 8-week format. During this time each employee has 2 weekends fully off, 2 weekends partially off (1 day working, 1 day off) and 4 weekends with full work.
Work mode: - for the first 6 weeks - from the office (during training and Gradbay); after the first 6 weeks, in a hybrid set-up, with 2 days from the office and 3 days from home
Available start dates:
September 15
September 22
September 29
October 13
October 27
What We offer:
Attractive salary,
Meal tickets - 35 RON/net,
Private Medical insurance after 3 months,
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool),
Full training & support,
Access to our Learning & Development Talent SPA,
Extra vacation day for your birthday and a duvet day to relax,
Vacation days which increase with your seniority,
‘Refer a Friend’ scheme with a bonus,
Annual ‘Archie Star Awards’ Party,
‘Employee of the Month’ Awards,
Regular fun team building sessions,
A diverse & inclusive working environment,
Modern, state-of-the-art office space in central Bucharest.
Graduated High School or University,
Advanced level/fluency in English or at least B2 both verbal and written,
Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat),
Positive attitude,
Experience working with various IT Systems,
Advanced level of MS Office, Internet browser,
Multitasking and comfortable using multiple platforms,
Ability to learn in a fast-paced environment,
Excellent communication and customer focus (both verbal and written),
Great team spirit but the ability to also be independent, like every superhero should,
Problem solving, investigative and multi-tasking skills with highest attention to detail,
This is an order support role for a well-known fashion brand.
What you'll do:
Solving cliеnt's rеquеsts via inbound and outbound calls, chats, emails and social-media,
Providing solutions rеgаrding order & dеlivеry, billing and payment, warranty issues,
Ensuring аll communicаtion is hаndled professionаlly аnd promptly,
Demonstrating strong product knowledge to еnsurе all customers queries are answered,
Building rapport with customers and providing exceptional service,
Operational hours: Mon - Fri 12:00 - 21:00, Sat-Sun 10:00-20:00 (in shits of 9 hours - 8 working hours and 1 hour of cumulated breaks and lunch break, split as 15 minute breaks twice per shift and 30 minutes lunch break)
Shift rotation is made on an 8-week format. During this time each employee has 2 weekends fully off, 2 weekends partially off (1 day working, 1 day off) and 4 weekends with full work.
Work mode: - for the first 6 weeks - from the office (during training and Gradbay); after the first 6 weeks, in a hybrid set-up, with 2 days from the office and 3 days from home
Available start dates:
September 15
September 22
September 29
October 13
October 27
What We offer:
Attractive salary,
Meal tickets - 35 RON/net,
Private Medical insurance after 3 months,
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool),
Full training & support,
Access to our Learning & Development Talent SPA,
Extra vacation day for your birthday and a duvet day to relax,
Vacation days which increase with your seniority,
‘Refer a Friend’ scheme with a bonus,
Annual ‘Archie Star Awards’ Party,
‘Employee of the Month’ Awards,
Regular fun team building sessions,
A diverse & inclusive working environment,
Modern, state-of-the-art office space in central Bucharest.
Descrierea companiei
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkey, Trinidad and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
Looking forward to having you in #theAteam!
