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We’re looking for client-oriented candidates who are native or near-native French, Spanish or German speakers (C1 or C2 level) to join our Elite Customer Support team! Experience in the field is a plus.
You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in fashion and sports industry. Our client already became a sports phenomenon and now you can make a difference and be part of the Ascensos Team.
Who we are - The Superhero Team:
#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
There’s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #theAteam the best!
French, Spanish or German speakers (C1 or C2 level)
English (B1-B2 level)
Great communication skills
Client and solution oriented
Able to work under pressure
Available to work in shifts 10:00-19:00; 14:00-23:00
Solving client's requests via incoming calls/e-mail/ chat/ social media in a professional manner;
Providing solutions regarding order and delivery issues for fashion brands;
Ensuring all communication is handled professionally and promptly but with a human touch;
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand;
Great team spirit but the ability to also be independent, like every superhero should;
Problem solving, investigative and multi-tasking skills with highest attention to detail;
Positive attitude & excited to discover new CX approaches;
Building a special connection with customers and providing exceptional service.
What we offer:
A young and friendly work environment.
An interactive learning experience.
Lots of growth possibilities (more than 80% of advancement & promotions come from internal resources).
Paid training period.
Very attractive salary package.
Flexible working hours due to working in shifts, because we value work-life balance.
Many other benefits.
Ascensos is built on the belief that not all contact centres need be the same. We don’t take the same ‘cookie-cutter’ approach as the industrial scale multi-national corporations. We aren’t burdened with bureaucracy. And we don’t have extended chains-of-command.
We are an owner-managed, next generation, modern contact centre. We draw from our award-winning background of world-class customer experience, combined with a digital mindset and the latest emerging technology, to shape bespoke customer experience (CX) solutions for tomorrow’s customer needs.
Ascensos is proud to partner with most of the leading consumer brands (http://www.ascensos.com), from UK, USA, Canada and across all Europe.
Compania aceasta caută candidați cu un anumit set de abilități. Acest test îl va ajuta pe angajator să aleagă cea mai potrivită persoană pentru job. Testul va fi în engleză sau în limba străină pentru care aplici și e posibil să conțină și un scurt video test.
Îl poți completa acum sau oricând în următoarele 24 de ore. Vei găsi linkul către test și în contul tău. Întrebările se vor schimba de fiecare dată când accesezi linkul.
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