Customer Support

• Advanced communication skills in English
• PC literate
• Flexibility of working hours and the ability to work shifts, nights and bank holiday
• Experience in customer support is a big plus
• Good organizational skills and attention to details
• Patience and customer service skills
• Experience within the online gaming and Casino industry and understanding of the gaming landscape is preferable but not essential

• Verifies the audio and video broadcasting and reports to the Shift Manager and the IT Department any errors or deviation.
• Verifies the communication history between the Online Dealers and the players in order to evaluate the quality of the communication during the game, according to the communication regulation.
• Supervise and reports sound or/and image disconnections and any other technical error.
• Clarifies situations and questions from the players relevant to the game and complaints, in a professional manner and in due time.
• Supervises the game servers functionality by using Admin/Back office applications
• Prepares reports regarding communication errors or any other errors
• Prepares reports at all levels: company, technical team and operators.
• Prepares responses to questions, complaints investigation requests received from the operators concerning the activity, respecting the specific regulation.
• Assures that he/she has all the necessary knowledge and information regarding game procedures and strategies.
• Providing feedback regarding agents on duty and situations that occurred on shift

We are part of Pragmatic Play Limited Group, a leading provider of multi-product content to the international iGaming industry. From slots, scratchcards, bingo, and live casino, operators and players turn to Pragmatic Play for innovation, reliability, and ease of integration. This combination, coupled with our passion for premium entertainment, has put us in the pole position in many of the world’s regulated markets.

in 2018 we have embarked on a new journey with the opening of Pragmatic Play Live, a video-streamed Live Dealer gaming service and we are now building a team of passionate and self driven professionals who can lead the way to top performance and customer services excellence for all our partners.