Publicat 22 Mai 2019 | Reactualizat 19 Iun 2019 | Expiră 22 Iun 2019

Customer support with German and English

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Candidatul ideal

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. You'll be a problem-solver, device & software technician and more-all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

Languages:advanced German and English (B2/C1)

Descrierea jobului

Responsibilities :

Providing assistance for users working in the hospitality industry (troubleshooting when it comes to applications not working properly or issues with the distribution platform; this can be done by connecting remotely, assistance via phone or by mail).
The assistance provided is operational one (it explains the functionality of each tool) or technical (restarting servers, checking XML files, server logs).
The technician gives clear answers and escalates the case, if need be, to the appropriate team. He may operate remotely (by phone, email or using the tool for remote connection).

Description of tasks and activities:

Monitor the call flow
Monitor the mailbox
Monitor the personal mails
Welcoming kindly the user while on the phone
Complying with the user requests
Identifying the VIP users and adapting the answer based on the detailed instructions
Determining the type of request (evolution, question, incident)
Ask questions in order to understand the root cause of the issue or the reason of a particular demand
If necessary he/she may request the opinion of an expert
Transfer, if necessary, the case to a higher department
Follow up on each request
Respect contractual commitments: SLA


What we offer:

Permanent contract
Central building offices with excellent view on the city, top facilities and equipment
Competitive salary
Performance bonus
Meal tickets and gift vouchers
Training opportunities
Regina Maria medical package
Copayment 7Card
Massage at the office day

Descrierea companiei

HELPLINE is the European leader of user Experience on the Information technology consulting market. We put the Service Desk and innovation at the service of IT management teams undergoing digital transformation. HELPLINE operates in France and internationally, having 8 sites in Europe. With 200 customers, 50% of them being in the top 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

HEPLINE Romania is present in Timisoara since 2013 and received in 2017 the 1st prize for High Tech companies on the local market and the 2nd prize on the national market.

Find out all about HELPLINE on www.helpline.fr and social media.

Expirat
Customer support with German and English  -  HELPLINE ROMANIA SRL