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Positive. Fun. Full of energy. That's how we'd like to describe ourselves and that how we want our next colleague to be.
We're currently looking to grow our team of customer support for the UK and US market.
Here's what you need to have in order to join us:
High School/ Bachelors Degree
Fluency in English- essential
Experience working with customers is preferred, but it's not mandatory
Ability to prove successful achievement of qualitative and quantiative targets
Natural customer service orientation
Outstanding communication skills
What will you be doing?
Deal directly with customers by answering to the tickets;
Respond promptly to customer enquiries and complaints and resolve them accordingly;
Processes orders, forms, applications and requests;
Meet the Quality and Productivity standards;
Record details of inquiries, comments, complaints and actions taken;
Communicate with other departments, as needed;
This position reports to the Team Leader/Supervisor.
Base salary above the market
Highly attractive performance bonus
Central location- close to Dristor metro station
Fruit & chocolate day
Private medical insurance
Friendly working schedule
World Phoning Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.
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