Customer Support with Croatian - Data Annotation Advisor

• Preferable college degree or related work experience
• Excellent written and verbal communication skills in Croatian
• Good English skills
• Good MS Office skills
• Excellent customer service skills
• High motivation and enthusiastic approach
• Self-organized
• Planning and prioritization skills
• Effective decision making
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• Familiarity with ticketing systems
• Life experience to apply to managing situations
• Early adopter of technology
• Dependable, reliable, and able to perform duties with minimum supervision.

• Reviewing and annotating data based on provided guidelines and criteria.
• Ensuring accuracy and consistency in data labeling and annotation.
• Identifying and resolving discrepancies or ambiguities in data annotations.
• Collaborating with team members to maintain high-quality annotated datasets.
• Adhering to project deadlines and quality standards.
• Providing feedback on annotation guidelines and suggesting improvements.
• Maintaining confidentiality and security of sensitive data.
• Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

• Relocation package(if needed) and our offer to you:
• Transportation nightshifts until the accommodation.
• 6 months accommodation.
• Meal tickets (30 RON/day). Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever™, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.