Customer Support Specialist
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Candidatul Ideal
- At least 3 years of experience in a similar position (Sales/Customer Service support);
- Bachelor’s degree (technical background is a plus);
- ERP experience, preferably SAP;
- Microsoft Office (Teams, Excel, Outlook, Word, PowerPoint);
- CRM system, preferably SalesForce;
- English - reading, writing and speaking at an advanced level (C1); German helpful, not a must;
- Strong communication, interpersonal and client relationship management skills;
- Accuracy, research skills and attention to detail;
- Good active listening;
- Ability to anticipate and solve problems.
Descrierea jobului
Each interaction the customers have with our business can lead to building up their loyalty to the company’s brand.
Thus, as a Customer Support Specialist, you are a brand ambassador of our corporate identity.
You'll work in an international environment, together with colleagues from Romania and the Netherlands, in close collaboration with the Outside Sales Department, and you’ll make sure to keep our customers satisfied by supporting the on-time delivery of high-tech products.
The main purpose of the job is to assist clients through each step of the sales process (both transactions and post-transactions) and to help them resolve any concerns or questions they may have, while processing, tracking, and shipping orders efficiently.
In your role, you will:
- Serve as the company's first point of contact with customers regarding order processing and other customer requests;
- Validate, process, and monitor all sales orders: enter all customer communications into the SAP/CRM system, including delays and accelerations, forecasts, and delivery times;
- Assume overall accountability for deliveries, order progress, warranty claims, complaints, and repair requests;
- Monitor the RMA planning and inform the customers about the progress of returns deliveries.
- Prepare open quotes and follow up on them;
- Manage change requests both internal and externally.
For more power: our benefits
- Apart from a competitive salary you will have access to a substantial benefits package that includes: meal tickets (40 RON), private health insurance (Allianz Țiriac), transport compensation, bonuses for special occasions/events, Bookster subscription and more;
- The fulfillment of contributing directly to build a larger and better organization and put your fingerprint on the corporate culture of our company;
- Joining an open culture, where our core values – Customer Focus and Passion, Sustainability and Responsibility, Fairness and Integrity, Quality and Innovation, and Diversity– have a meaning;
- We encourage and support the autonomy of working and ownership;
- A stimulating workflow with complex and diverse tasks;
- Technical and personal training opportunities, be it internal or external, based on your Performance & Growth assignments;
- Flexible working hours;
- Hybrid working options, where the home office schedule is decided together with the team leader.
Descrierea companiei
Be part of something powerful!
Are you excited by innovative products such as power supply solutions or coils & linear drive solutions? We’ve got the perfect job for you. SFC Energy develops, manufactures and markets highly reliable standard and semi-standard high-power platform solution for demanding requirements in laser, semi-conductor manufacturing equipment and analytical applications. Furthermore, SFC Energy co-develops and manufactures highly complex and reliable coils & linear drives for the semi-conductor manufacturing equipment and analytical applications. SFC is operating from its R&D and manufacturing locations in Almelo, The Netherlands and Cluj-Napoca, Romania.
Why should you join us?
It’s an exciting time to be a part of SFC. Show us how much energy you’re holding and feel empowered to be your best, helping us shape the future of the power supply, coil & linear drive industry. SFC Energy is a fast-growing company, part of SFC Energy AG, a German listed company (F3C), which is strongly driven by technological innovation. Here you will find exciting areas to work in, challenging tasks and a fantastic team.
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- 25 Apr. 2024
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