Customer Support Specialist
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Candidatul Ideal
Minimum 2-4 years’ experience in customer relationship management
Experience in Sales - is an advantage
Business fluent in written and spoken English, other European languages represent a plus
Excellent communication and problem-solving skills
High level of self-sufficient
University degree
MS Office
Descrierea jobului
What you'll be doing:
Relationship building: The primary mission of the Customer Support Specialist is to manage and resolve moderately complex cases, while focusing on upholding customer satisfaction and fostering retention.
Client Satisfaction: Ensuring high levels of customers satisfaction is crucial, this involves understanding the client's needs and addressing them in a clear, proactive, and timely communication. The Customer Support Specialist works closely with omnichannel clients and collaborates effectively with cross-functional teams to streamline issue resolution, enhance processes, and deliver a seamless customer experience.
Revenue Growth Gathers and assesses customer feedback to identify trends, critical points, and areas for improvements across products, services, and processes, then communicates insights to the appropriate teams for action. Identifies and describes new sales/development opportunities;
Nurtures partnerships with B2B channel partners, fostering seamless collaboration and clear communication to fulfil customer requirements effectively.
Generates regular reports detailing key performance metrics, customer satisfaction levels, and the effectiveness of issue resolution to be presented to management and relevant stakeholders
The Customer Support Specialist engages in continuous training and development initiatives to remain updated on industry trends, best practices, and emerging technologies.
Guarantees compliance with organizational policies and procedures concerning customer engagement and support tasks, ensuring adherence to legal requirements
Descrierea companiei
Meze Audio, is a team of creators, designers, musicians, and engineers with a burning passion for hi-fi-audio, from Baia Mare, Romania.
We started developing high-end headphones in 2011 and quickly gained the attention of the public.
Today, we have a large network of dealers and distributors in more than 59 countries and 600 brick-and-mortar stores.
Not only are our products loved by worldwide audiophiles, but they also gained the attention of large media publications, receiving, in 10 years, more than 5000 positive reviews in over 30 languages.
Meze Audio is continuously growing every year and, to make sure it keeps up the pace with the ever-changing audio industry, we are looking for dedicated professionals with a diverse skill set.
