Customer Support Specialist

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Candidatul Ideal

University degree;
Working experience as a Customer Support Specialist in ecommerce is a plus;
3-5 years professional experience in the same field, retail/FMCG and B2B is an advantage;
Computer literate - MS Office package, with high focus on Excel;
Maintains a clear and orderly workflow, depending on priorities;
Good analytical, monitoring & reporting skills;
Good communication skills;
Customer-oriented professional attitude;
Team player.

Descrierea jobului

Knows the eB2B platform, how to use it and the processes behind it;
Participates in testing the platform and provides constant feedback both to correct various errors and to improve the user experience;
Actively monitors the onboarding process for eB2B customers;
Provides support in using the eB2B online platform for registered customers and potential customers;
Takes over and resolves the notifications sent by the clients of the Salon Professional platform on the associated e-mail addresses;
Follows the return process and / or facilitates with the warehouse staff the return or change of the returned products, depending on the situation created, and ensures its resolution;
Identifies and assesses customer needs to address all requests from them and provides them with accurate, valid and complete information, using specific methods;
Interacts and actively listens to the needs / requests of customers, coming from all communication channels, both online and offline;
Manages and redirects customer complaints to the departments involved and informs all involved without creating distortions in communication;
Follows the whole process of solving the submitted notification;
Keep tracking for customer inquiries in order to improve the quality of services;
Offers internal support to SRs and coleagues for the eB2B platform;
Maintains a customer-oriented professional attitude;
Creates and checks daily, weekly, monthly and periodically reports..

Descrierea companiei

Interbrands Orbico este unul dintre jucătorii importanți pe piața de distribuție FMCG din România. Parte din Grupul Orbico, suntem cel mai mare distribuitor FMCG din Europa, cu o prezență activă în 20 de țări.
Oferim soluții integrate de servicii pentru clienții noștri de la managementul brandurilor, vânzări până la servicii de mercantizare.

Ne mândrim cu o echipă de peste 2000 de oameni experimentați și dinamici ce pun pasiune în ceea ce fac și demonstrează constant dorința de a progresa.

Dacă vrei și tu să faci parte din povestea noastră, aplică la unul dintre joburile deschise!

POVESTEA TA DE SUCCES ÎNCEPE AICI.

ENJOY THE RIDE!

Publicat 25 iul. 2022 Reactualizat 15 aug. 2022 Expiră 24 aug. 2022
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