Customer Support Specialist ( Autovit )

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Candidatul Ideal

We are looking for a Customer Support Specialist (f/m) in our amazing OLX Hub in Bucharest.
Your opportunity...

The Customer Support Specialist answers product and service questions, prepares correspondences and fulfills customer needs to ensure customer satisfaction.

...at OLX Group Romania

In Romania, there are 150+ people working for OLX, Storia.ro, and Autovit.ro. Currently from home, but usually from our cozy office in the center of Bucharest. OLX is the leader of the classifieds market, helping millions of people make the smart choice every day – creating more space at home, repairing a broken pipe or, just like you, finding the best job. Storia.ro, our real-estate platform, helps people find the place they can call home – for a while or forever. Autovit.ro is the market leader of the auto classifieds industry, connecting drivers to the car that will take them where they need and want to be.

Descrierea jobului

A typical day at OLX Group, in the role of Customer Support representative, could include:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;

Prepare product or service reports by collecting and analyzing customer information;
Contribute to team effort by accomplishing related results as needed;
Identify and assess customers’ needs to achieve satisfaction;
Build sustainable relationships of trust through open and interactive communication;
Provide accurate, valid and complete information by using the right methods/tools;
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution;
Follow communication procedures, guidelines and policies;
Go the extra mile to engage customers.

What will you need to be successful in this role?

Proven customer support experience;
Strong phone contact handling skills and active listening;
Familiar with CRM systems and practices;
Customer orientation and ability to adapt/respond to different types of characters;
Excellent communication and presentation skills;
Ability to multitask, prioritize and manage time effectively;
High school diploma or equivalent; college degree preferred.
English at a medium level at least.

What can you expect from us and what do we offer?

The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor;
A desk in a beautifully designed office in the center of Bucharest, close to some of the best coffee shops and brunch places. However, the job will be remote during the pandemic, for obvious reasons;
Continuous investment in your development, through trainings. Also, the chance to connect for advice and inspiration to other professionals from all over the world;
Complex compensation package (annual performance-based bonus, medical insurance, flexible benefits compensation);
Friendly, curious and driven colleagues that get stuff done and consider that enjoying the ride is far more important than rules and hierarchies.
Cake. Or other gifts. We like to get creative about them.

Descrierea companiei

Alatura-te echipei OLX pentru a face parte din povestea noastra!

OLX Online Services SRL este un grup global de produse și tehnologie cu peste 20 de marci mărci. 5.000+ persoane. O mentalitate.

Abilităm oamenii să-și îmbunătățească viața. Produsele și serviciile OLX fac schimbul de bunuri și servicii ușor și convenabil pentru toată lumea. Acest lucru beneficiază comunitățile locale și nu numai, ajungând cu un pas mai aproape de o lume fără risipa.

În fiecare lună, 350 de milioane de oameni folosesc principalele noastre piețe precum Avito, Letgo, Dubizzle, OLX și alte zeci de mărci locale. Mergem pentru un miliard.

Suntem mândri că suntem diferiți și lucrăm diferit. Combinăm spiritul și agilitatea unui startup-uri cu sprijinul puternic al unuia dintre cele mai mari grupuri de internet pentru consumatori din lume, Naspers.

Suntem alergici la interferențele corporative și ne place să acționăm pe piețe interesante. Improvizăm, experimentăm și ascultăm clienții.

Adunăm echipe pentru a colabora într-un mediu incluziv în care se aud toate vocile. Ne îmbrățișăm incertitudinea și schimbările de conducere.

Suntem OLX Group, vino in echipa!

Publicat 17 nov. 2021 Reactualizat 15 dec. 2021 Expiră 17 dec. 2021
Nu îți face griji, poate joburile de mai jos îți pot fi de folos

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