Candidatul Ideal
You will work for our new client, a global provider of innovative e-mobility solutions, supporting car manufacturers, fleet managers, and electric vehicle users that, through advanced platforms and services, enables access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.
In this role, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email), with a focus on handling billing, account-related inquiries, and other customer service topics to ensure a smooth and positive customer experience.
Your profile:
- Advanced (C1) level of German
- Medium (B2) level of English is mandatory
- Availability to work full-time, Monday to Friday, in shifts between 9:00 and 21:00, in a hybrid work setup based in our Bucharest office
- Strong communication skills (both written and verbal)
- Good PC skills, including MS Office package
- Previous experience in customer service is preferred
- Experience in contract/account management is a plus
- Experience with billing, invoicing, or payment processes is an advantage
- Proactive mindset and customer-oriented approach
- Strong organizational skills and ability to work independently
Descrierea jobului
- Handle inbound customer interactions via phone and email in a professional and timely manner
- Provide support on billing, invoices, and payment-related inquiries
- Assist customers with account-related topics and general service requests
- Investigate and resolve customer issues by collaborating with internal teams when needed
- Ensure accurate documentation of all interactions in internal systems
- Maintain a high level of customer satisfaction through proactive communication and problem-solving
- Follow internal processes and client guidelines to ensure service quality and compliance
- Identify recurring issues and contribute to continuous improvement initiatives
We offer:
- Stable job, in a multicultural fast-growing environment
- Above-average fixed salary, performance and tenure-based bonuses, depending on the position
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
- Private medical subscription coverage
- Extra health benefits: special discounts for dental care and optical services with our partners
- Reimbursement for your public transportation subscription, after the trial period
- Gym subscription reimbursement, after the trial period
- Free subscription to the Bookster virtual library
- Dedicated psychologist available for free sessions
- Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
- Paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Descrierea companiei
TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com
- 20 Apr. 2026
