Publicat 06 Feb 2017 | Reactualizat 20 Feb 2017 | Expiră 09 Mar 2017

Customer Support Level 1 with French

1 post

Candidatul ideal

What are we looking for?

An advanced French level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!

Descrierea jobului

Job description:

How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
• Providing support for user requests around hardware, software, network and service issues
• Coordinate incident resolutions with Level 2 and Level 3 staff
• Logging and keeping records of user queries

Customer Support Level 1 with French  -  GENPACT ROMANIA

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