What are we looking for?
An advanced French level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
• Providing support for user requests around hardware, software, network and service issues
• Coordinate incident resolutions with Level 2 and Level 3 staff
• Logging and keeping records of user queries