• At least 2 years of knowledge of working experience within a travel agency, tour operator or airline environment. GDS knowledge – Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered;
• Strong team player with excellent German and English communication skills;
• Experience with CETS or any other leisure tool is welcome but not required;
• Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach.

• Provide Helpdesk support of the full company product range on both functional as well as technical issues. Managing incidents from our omnichannel offerings that include but are not limited to; phone, web submit, chat and email.
• Identify and correctly troubleshoot all problems reported to minimize the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the company escalation procedures.
• Adhere to resolution/escalation times to minimize the impact on our customers and continually strive for improved performance. Continuously increase company application knowledge to rapidly identify and resolve problems reported.
• Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
• Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within company policy. Promote company self-service options to customers.

Activam pe piata de consultanta in Resurse Umane din anul 1998. Cu o acoperire nationala pe patru arii de expertiza: recrutare si selectie, leasing de personal, assessment center si consultanta.

Am devenit lideri in Transilvania si ne-am impus pe piata din Romania dezvoltand o noua locatie la Bucuresti. Am reusit acest lucru prin profesionalismul serviciilor, specializarea multidisciplinara a echipei de consultanti, printr-o permanenta colaborare cu cei care apeleaza la serviciile noastre de consultanta. Nu ne oprim aici si ne dorim sa oferim o imbunatatire continua a serviciilor in concordanta cu feedback-urile primite de la clienti si candidati.

Dezvoltarea unui parteneriat pe termen lung cu clientii nostri - diverse industrii: IT&C, automotive, outsourcing, pharma, banking, FMCG, etc - prin oferirea celor mai bune servicii de consultanta este obiectivul nostru principal.

Prin orientarea catre client, munca in echipa, flexibilitate, excelenta, dedicare si responsabilitate dorim sa aducem plus-valoare in serviciile noastre.