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CUSTOMER SUPPORT ANALYST (ENGLISH) - (4-5 WEEKS ON SITE)

Ascensos Contact Centres Romania SRL
26 poziții
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Candidatul Ideal

Join #theAteam!

Are you looking for stability, room to grow and develop your career while enjoying working in a mix between at the office and working from home?
Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on thе front line of making thе magic happen!

We’re looking for client-oriented candidates who are Advanced speakers of English (B2, C1 or C2 level) to join our Elite Customer Support team for our growing project!

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

Our client is the world’s largest companies of kitchen appliances and cleaning products.

Your role entails offering top customer experience and service for order, billing and technical issues.

You’ll have exceptional knowledge of the brand and , quick thinking and top communication skills will be critical to your success.

At Ascensos you have the opportunity to become part of a growing, sprawling company, filled with opportunities for you to take advantage of: training programs, internal recruitment for middle management and administrative departments.Graduated High School or University
Advanced level/fluency in English or at least B2 both verbal and written.
Experience in BPO/call center environment-at least 6 months is considered a great advantage (All channels – voice, email, chat)
Positive attitude
Experience working with various IT Systems
Advanced level of MSOffice, Internet browser
Multitasking and comfortable using multiple platforms
Ability to learn in a fast-paced environment
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.

Descrierea jobului

Solving cliеnt's rеquеsts via inbound & outbound calls (mostly), chats, emails and social-media
Providing solutions rеgаrding order & dеlivеry, billing ︁︀​︈︈​︈︈​︁︈︃&payment, warranty issues
At the same time, you will help customers with order support, and technical support - troubleshooting steps, noises of the products, send spare parts, etc.
Ensuring аll communicаtion is hаndled professionаlly аnd promptly
Demonstrating strong product knowledge to еnsurе all customers queries are answered
Building rapport with customers and providing exceptional service

Start date: JUNE 16th and JULY 8th
Work schedule: The First 4-5 weeks will be worked on site (Bucharest, Sector 2) and then remote.
Monday to Friday 10:00 - 19:00 or 13:00 - 22:00
Saturday: 11:00 – 20:00 or 12:00 - 21:00
Sunday: 12:00 – 20:30


What We offer:

Attractive salary
Meal tickets - 35 RON/net
Private Medical insurance after 3 months.
Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
Full training & support.
Access to our Learning & Development Talent SPA.
Extra vacation day for your birthday and a duvet day to relax!
Vacation days which increase with your seniority.
‘Refer a Friend’ scheme with a bonus
Annual ‘Archie Star Awards’ Party.
‘Employee of the Month’ Awards.
Regular fun team building sessions.
A diverse & inclusive working environment.
Modern, state-of-the-art office space in central Bucharest.

Descrierea companiei

Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including Wickes, ALDI, B&Q, DFS, Sofology, Ann Summers and Big Bus Tours.

Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.

With operations in the UK, Romania, Turkey and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

Looking forward to having you in #theAteam!

Publicat 21 Mai 2024 Reactualizat 18 Iun. 2024 Expiră 20 Iun. 2024
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