Candidatul Ideal
- Excellent communication skills in both English and German – spoken and written
- High levels of empathy, emotional intelligence, and professionalism
- Prior experience in customer service, crisis handling, compliance, or reporting roles is a plus
- Availability to work night shifts is required
Descrierea jobului
- Answer inbound calls from clients wishing to report sensitive incidents such as: Data breaches, Workplace misconduct or abuse, Fraud, Discrimination, Harassment or other ethical concerns
- Provide active listening, emotional support, and a calm, professional demeanor during calls
- Accurately document all relevant details during the call by drafting detailed written reports
- Review and correct all written reports to ensure they meet grammatical and spelling standards before submission
- Handle confidential information with discretion and professionalism
- Build and maintain a positive working relationship with customers and internal teams
We offer:
-Private medical subscription;
- Meal Tickets;.
- A 7card Subscription;
-Incentives and also bonuses for our employees – financial and non-financial;
- The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS
Descrierea companiei
CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.
We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
www.cgsinc.com
Learn more about our Privacy Policy for the purpose of GDPR by clicking the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO
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