Customer Support Agent – English & Portuguese ( Remote )
Candidatul Ideal
Why should you join CGS?
– You will gain a lot of expertise by working with some of the largest companies from various industries.
– We will offer you the opportunity to take your career and your personal development to the next level.
– Join the largest Contact Center and career starter company in Romania.
– Development of communication and negotiation skills.
– Access discounts on a private medical subscription offered by Regina Maria.
– Meal tickets.
Required skills:
- Advanced English and Portuguese (spoken and written)
- Fast and accurate typing skills, especially during live client calls
- Excellent communication and multitasking abilities
- Prior experience in customer service or call center roles is a plus
- Attention to detail, professionalism, and problem-solving mindset
- Availability to work night shifts is required
– You will gain a lot of expertise by working with some of the largest companies from various industries.
– We will offer you the opportunity to take your career and your personal development to the next level.
– Join the largest Contact Center and career starter company in Romania.
– Development of communication and negotiation skills.
– Access discounts on a private medical subscription offered by Regina Maria.
– Meal tickets.
Required skills:
- Advanced English and Portuguese (spoken and written)
- Fast and accurate typing skills, especially during live client calls
- Excellent communication and multitasking abilities
- Prior experience in customer service or call center roles is a plus
- Attention to detail, professionalism, and problem-solving mindset
- Availability to work night shifts is required
Descrierea jobului
- Responding promptly to customer inquiries.
- Handle inbound/outbound calls with clients in English and Portuguese
- Accurately document client information and case details in real time
- Maintain a professional and empathetic tone during calls
- Follow internal procedures and quality standards
- Understand the customer's needs and assist with general inquiries, product support and troubleshooting via phone/e-mail .
- Handle inbound/outbound calls with clients in English and Portuguese
- Accurately document client information and case details in real time
- Maintain a professional and empathetic tone during calls
- Follow internal procedures and quality standards
- Understand the customer's needs and assist with general inquiries, product support and troubleshooting via phone/e-mail .
Descrierea companiei
CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.
We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
www.cgsinc.com
Learn more about our Privacy Policy for the purpose of GDPR by clicking the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
Joburi similare
