Candidatul Ideal
Descrierea jobului
• Strategic Interventions: Focus your efforts on the highest-priority customers, particularly those showing signs of low activation or under-utilization.
• Customer Engagement: Serve as the primary point of contact for at-risk customers, reaching out proactively via email and phone to initiate a dialogue.
• Discovery and Planning: Conduct virtual discovery meetings to understand the customer's specific challenges and articulate the importance of key features.
• Actionable Guidance: Develop and help execute prescriptive, outcome-based action plans tailored to each customer’s needs.
• Resource Coordination: Provide customers with relevant documentation and coordinate with internal technical experts for more in-depth support when required.
• Driving Adoption: Monitor customer utilization trends and follow up to ensure the agreed-upon goals are met and product adoption is successfully driven.
• Collaboration: Work closely with the Account Executive and other internal teams to ensure a seamless customer journey
Descrierea companiei
Compania americana CGS (Computer Generated Solutions) este unul dintre cei mai importanti furnizori de solutii de business process outsourcing din lume, prezenta inca din anul 2006, pe piata din Romania. Compania furnizeaza, pe plan local, servicii in 18 limbi straine, avand 7 centre de suport in Bucuresti, Brasov, Sibiu, Targu-Jiu, Miercurea-Ciuc, Constanta si Galati.
Cei cca. 4.000 de angajati ai CGS Romania interactioneaza zilnic cu clienti din Romania, Germania, Marea Britanie, Spania si alte tari europene, precum si din Statele Unite ale Americii sau Canada.
Principalele servicii oferite de catre CGS Romania sunt customer care, suport tehnic, help desk, telesales si alte servicii externalizate pentru companii care activeaza in domeniul telecomunicatiilor, IT, banci, asigurari si retail.
Te vei alatura unei echipe entuziaste si dinamice care te va ajuta la dezvoltarea unei carierei de succes, intr-un mediu atractiv de lucru.
Vei participa la sesiuni de formare si training-uri intensive pentru a-ti imbunatati cunostintele si perfectiona skill-urile acumulate pana in prezent, cat si iti vei dezvolta noi abilitati.
Afla mai multe despre politica noastra de confidentialitate, accesand link-ul: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
- 8 Oct. 2025
