Customer Services Job with French Language in Bucharest.

Requirements:

• Freshers without Experience or 6 months experience in any Quality Review process
• Fluent or Medium Level of French & English language Required
• Good working knowledge of computers i.e., MS-Office (Google sheets will be an added Advantage)
• Attention to detail and a results-driven approach is a must
• Ability to work well under pressure
• Client-orientated, flexible, patient
• Excellent written communication skills
• Good Interpersonal & people management skills with a good problem-solving approach
• Good analytical skills for MIS, number-crunching & reporting to internal & external customers
• Ability to exercise managerial judgment and perform as a mentor. Ability to multitask multiple activities by effective delegation and monitoring
• Demonstrated Customer Service Skills

Responsibilities:

• Carry out the detailed assessment of contacts/conversations that are resolved.
• Assess if the business and compliance requirements are followed as per the SOP/guidelines.
• Identify the gap and share/update constructive feedback.
• Execution of daily deliverables and detailed instructions provided on new assignments.
• Decisions made are to keep in mind, not to impact on the team / self-efficiency.
• Provide a clear and crisp understanding of errors made.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Benefits:

• Basic salary between 3800 to 4300 Ron Net per month based on Experience
• Opportunity to work in a fast-growing company and in a multinational environment
• Opportunity to grow in the organization and build a successful career path
• Access to a variety of benefits like Insurance etc all basic employment benefits
• Personal and professional development through a variety of training programs
• Remote Work to start with, later work from the company building.