Publicat 10 Iul 2021 | Reactualizat 07 Aug 2021 | Expiră 10 Aug 2021

Customer Service Junior Team Leader

1 post
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

Because this role balances direct customer support with team coordination and oversight, customer service team leads serve as liaisons between a company and its customers, working with sales and warehouse opeartions to drive repeat customers and help organizations meet profitability goals.
It will be nice to have :

  • Team leadership – customer service team leads manage teams that can range from a few people to large departments, so effective team coordination and organization skills are vital
  • Performance evaluation – customer service team leads should also have some experience with employee evaluations to successfully manage their team’s growth and performance
  • Conflict resolution – customer service team leads must quickly and effectively resolve customer issues, particularly when a customer is unhappy with the company’s product or service
  • Problem-solving skills – this role also requires significant problem-solving skills, as a customer service team lead needs to assess the situation when a customer calls or emails and rapidly arrive at a resolution
  • Communication skills – this role relies heavily on both written and verbal communication when interacting with customers and directing team members

Descrierea jobului

What will you do :

  • Coordinate Customer Service Team :
  • Provide Direct Customer Support
  • Review and Resolve Escalations
  • Evaluate Team Members
  • Support Process Improvement
  • Train New Hires
  • Reporting all Customer Service & Sales operations data according to Company`s needs

Descrierea companiei

All company`s informations can be accessed @ .

Customer Service Junior Team Leader  -  EXTRAMALL INTERNATIONAL GROUP SRL

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