Customer Service Agent

Kaizen Gaming - 3 poziții
Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

Must have:
  • Advanced communication skills;
  • Fluent knowledge of Romanian and English;
  • Give full attention to what other people are saying, take time to understand the points raised, ask questions and respond appropriately;
  • Ability to convey information and data in written form and in an understandable manner;
  • Service Orientation: Actively looking for ways to help the customer;
  • Multitasking ability is highly appreciated;
  • Good computer & MS office skills;
  • Ability to interact with colleagues;
  • Some previous work-related skill, knowledge, or experience may prove helpful.

Nice to have:
  • Product knowledge will be appreciated;
  • Interest in sports and games may prove useful.

Descrierea jobului

The Role
It is all about communication. More so, the Customer Service (CS) department is the sole company touchpoint, where our members can come into contact with us. As a CS agent, you will be responsible for handling all communications and assisting our members with all their queries and any other issues that may arise. It suggests the front line of our services and as such, one of our greatest strengths.

  • Receive customer questions, complaints, and comments (email, phone, live chat);
  • Treat customers with respect and do everything within your power as well within the company's policies to ensure customer satisfaction;
  • Quick and efficient response to the customer via email or phone;
  • Communicate internally with other departments, following pending issues related to customer's requests;
  • Provide outbound services via email and phone;
  • Advanced familiarity with the company's products, promos, policies and changes as required;
  • Update customer database;
  • Cooperation with team/shift leaders & colleagues.

We offer
  • Exciting & friendly work environment;
  • Career & competencies' development;
  • Continuous training;
  • Flexible working conditions;
  • Competitive salary package & bonus;
  • Internal competitions & rewards;
  • Team medical & life insurance.

Descrierea companiei

We are Kaizen Gaming

Kaizen Gaming is the leading GameTech company in Greece and one of the fastest-growing in Europe, with the Stoiximan brand in Greece and Cyprus and Betano in Germany, Romania, Portugal, Brazil and Chile. Our aim is to leverage cutting-edge Technology in order to provide the optimum experience to those who trust us for their entertainment.

Join us!
Kaizen Gaming
Publicat 24 mai 2022 Reactualizat 5 iul. 2022 Expiră 23 iul. 2022
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