Customer Service Advisor with English

Capgemini Romania - 1 poziție
Oraș de lucru
Tipul job-ului
Studii
Salariu Nespecificat
Limbă străină
Industrii Nespecificat
Permis conducere Nespecificat

Descrierea jobului

Hello people,

We are looking for cool and friendly colleagues who are willing to make a „better day” for the employees of our clients' companies by solving their technical issues.

You must:
- Know one foreign language: English (ideally to be able to have a fluent conversation)
- Have basic IT knowledge (like really, really basic)

With us, we promise you will:
- Improve your language skills by speaking with natives
- Have access to a lot of online trainings. You can read those when you are not busy taking calls
- Share stories with your colleagues about funny situations you encountered
- Have that feeling of joy that you get when you help someone
- Improve your IT knowledge
- Have cool work mates who will support you and provide constructive feedback

Also, you have the chance to work in a super friendly environment, with a funny, young team. Their energy, jokes and positive spirit will make the days go by easier.

You will have to deal with situations like these:
- Resetting passwords and unlocking accounts
- Installing software/apps
- Troubleshooting different software issues
- If the issue cannot be resolved, simply send it to an advanced team

And do not worry. We have a database with a lot of procedures which you can follow in order to solve different situations. Also, there are back-office team members who can help and guide you when you are dealing with complicated issues.

Descrierea companiei

Since 2005 Capgemini Romania helps clients transform their business and perform by leveraging new technologies. Our relationship with clients is a collaborative partnership - we bring our experience, best practices and tools to steer their own course, and ultimately to achieve better, faster and more lasting transformations.
Publicat 8 nov. 2021 Reactualizat 6 dec. 2021 Expiră 8 dec. 2021
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