We are looking for a motivated and customer-oriented Customer Service Representative with German and English skills to join our team.

In this role, you will act as an important interface between our customers, sales teams, and internal departments, ensuring excellent service.

Ideal Candidate:

• Professional experience in Customer Service or Sales Support would be an advantage.

• Good to fluent German and English skills, both written and spoken.

• Confident user of MS Office; SAP knowledge is an advantage.

• Strong organizational and communication skills.

• Independent, structured, and solution-oriented way of working.

• Positive attitude and strong customer focus.

Your Responsibilities

• Maintain customer master data in SAP and other relevant systems.

• Handle customer inquiries and requests by phone and email.

• Manage customer orders and demand-related communication.

• Coordinate customer requirements with production and other internal departments.

• Organize dispatch activities and submit related shipping documents.

• Support the commercial resolution of customer claims

• Provide service-related support to customers and internal colleagues.

What We Offer

• A diverse role offering responsibility and opportunities for personal and professional growth. Daily use of German and English in a professional setting.

• Close cooperation with cross-functional teams across Sales, Operations, and Logistics.

• Opportunities to develop your commercial, system, and communication skills.

• Valuable experience in SAP, CRM, IBP, and customer management processes

Benefits

• Flexible working hours

• Partial home office possibility according to internal policy

• Training programs

• Competitive salary

• Meal vouchers

• Canteen discounts

• Private healthcare package

• Additional contribution to a voluntary pension plan

• Fuel cost and public transport reimbursement for commuting employees

• Gym and wellness center discount