Candidatul Ideal
In this role, you will be responsible for providing exceptional end-to-end customer service as the first point of contact for all enquiries. You will own the resolution or escalation of customer issues to ensure total satisfaction while meeting performance metrics and service level agreements (SLAs).
The ideal candidate will have:
- Experience: Sound experience in a contact center, customer services environment, or administrative background.
- Technical Knowledge: Computer literacy in Microsoft Office or G Suite, with a basic level of technological understanding.
- Communication Skills: Strong written and oral communication skills in French and English (B2+ level)
- Core Behaviors: A "customer-first" mindset, a high degree of integrity, and the ability to take personal ownership of customer issues until resolution.
Descrierea jobului
- Customer Support & Issue Resolution – Answer incoming telephone and email enquiries, providing prompt information about services and processing customer requests.
- Issue Ownership – Use critical thinking to identify solutions and aim for first-contact resolution for all Iron Mountain products.
- Collaboration & Case Management – Liaise with internal departments (Operations, IT, Sales) and other Customer Excellence teams to resolve complex queries regarding invoices, orders, and inventory.
- Compliance & Process Improvement – Maintain an in-depth knowledge of Iron Mountain processes and procedures while actively seeking ways to improve quality of service and reduce costs.
What We Offer (Benefits)
- Location: hybrid role from our office based in Cluj
- Compensation: Competitive compensation and benefits aligned with experience.
- Work-Life Balance: Flexible work options and alternative work options to support work-life balance.
- Wellness: Comprehensive health, wellness, and retirement plans.
- Growth: Opportunities for continuous learning and professional growth.
Descrierea companiei
For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including 95% of the Fortune 1000, we protect, unlock, and extend the value of your work—whatever it is, wherever it is, however it’s stored.
We create the framework necessary to bridge the gaps between paper, digital, media, and physical data and extract value along its lifecycle, helping to build your organizational resilience. And all this with a commitment to sustainability at our core.
Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency, security, and access but to make your work mean more. Because in that work is the power to not only accelerate your business, but elevate it.
