Customer Support Representative with French - Bucharest

• Excellent communication skills in French;
• Good communication skills in English for training purposes;
• Previous customer services experience preferred;
• Good organisational skills;
• PC Literate;
• Ability to work on own initiative and under pressure in order to achieve deadlines;
• Ability to multi-task whilst speaking with Customer;
• Previous experience in customer service or IT is considered a plus.

• Assist consumers, partners, and professionals with pre-sales, order management, financial issues and technical issues through email, chat and phone support;
• Handle both simple and complex troubleshooting issues via the telephone and email, addressing both hardware and software related issues;
• Multitasking through multiple systems while troubleshooting with Hotel Partners representatives;
• Effectively communicate technical information with Hotel Partners representatives;
• Diagnose and provide a path to resolving technical issues;
• Report and escalate new Hotel Partners issues;
• Follow approved Expedia workflows in responding to Hotel Partners inquires;
• Ensure excellent Hotel Partners satisfaction;
• Work counterparts from Expedia office to resolve or properly close tickets;
• Manage an individual ticket queue;
• Responsible to follow the direction of management and provide feedback;
• Achieve call center metrics including average Partner Satisfaction, Average Handling Time, Procedural Compliance, and schedule adherence and conformance.

• Paid professional technical training;
• Monthly performance-based bonuses;
• 30 RON/day meal tickets;
• Private medical insurance;
• Discounts of to 40% at partners – electronics and telecommunications subscriptions;
• Discounts on eyeglasses, PC protective lenses and other services;
• Dentist discounts at partner clinics;
• Access to the 7card by Gympass monthly subscription;
• Special offer at partner banks;
• A well-defined career path with many opportunities to grow in different directions;
• Exposure to a multicultural and multilingual environment..

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.