Candidatul Ideal
We are looking for a dedicated Customer Complaints Specialist with German who thrives in a dynamic environment and enjoys supporting our Business Partners in the Life Science Industry. If you have a knack for handling customer concerns and love structuring processes behind the scenes, apply now and help us set science in motion to create a better world!
Your Work Setup:
Hybrid or Remote – Enjoy flexibility with two office days per week or full remote work
Monday to Friday – Regular business hours for a balanced work-life schedule.
Site location: The Avantor Business Centre in Timpuri Noi, Bucharest
What we are looking for:
- Experience in B2B business services, complaint management, or logistics/distribution (a plus)
- Fluency in German (C1) and English (B2) verbal & written
- Strong interpersonal & communication skills for professional customer interaction
- Proficiency in ERP/CRM systems (preferably SAP) & Microsoft Office
- A structured, detail-oriented approach with problem-solving skills
- Ability to work independently and efficiently in a remote setting
Descrierea jobului
- Complaint Management: Handle customer concerns with empathy and provide swift solutions
- Back-Office Administration: Manage customer cases, document details, and ensure timely follow-ups
- Customer Focus: Take full ownership of both internal and external customer partnership and satisfaction.
- SAP Management: Verify material validity and pricing
- Order Coordination & Timely Invoicing: Validate orders, initiate shipments, and issue invoices
- Customer Engagement: Balance communication via calls (10%) and essential back-office tasks (90%)
- Remote Work Possibility – Work from anywhere or join us in the office!
- Relaxing Office Space – Massage & PlayStation area when on-site
- Professional Growth – Learning opportunities and career development
- Work-Life Balance – Supportive team and a structured schedule
Descrierea companiei
Avantor® is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. We work side-by-side with customers at every step of the scientific journey to enable breakthroughs in medicine, healthcare, and technology.
Our portfolio is used in virtually every stage of the most important research, development and production activities at more than 300,000 customer locations in 180 countries.
Join our global team whose passion for discovery relentlessly advances life-changing science. Whether you are engaged in laboratory operations or at one of our office, distribution, or manufacturing sites – at Avantor, you will play a key role as we move science forward.
- 12 Iun. 2025
Customer Support Agent – French (Work from Office)
IGT SERVICES AND TECHNOLOGIES S.R.L.
București4400 RON net / lună
