Customer Care with Czech and English (Work at Home)

• Advanced level Czech Language
• Advanced level of English
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A pro-active approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)

• Respond efficiently and effectively to all customers’ enquiries within given timescales by phone, chat, email or social media
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of the staff

• Paid professional training
• Monthly performance-based bonuses
• 20 RON/day meal tickets
• Private medical insurance
• A well-defined career path with many opportunities to grow in different directions

SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.