English speaking candidates with excellent command of spoken and written English (B2 – C1 level)
Knowledge of a second language (Italian) can be a plus
Basic Computer knowledge
Demonstrated problem solving and analytical capability
Responsible person, proactive
Availability for US time zone working hours, from Monday to Sunday
Previous Customer Care experience will be a plus
You’ll be part of a dynamic, creative and supportive team, working together in our quest for client satisfaction.
Answering incoming calls & emails from customers, supporting them from booking enquiry through check-out phase
Completing customer veriﬁcation and validation of bookings
Achieving productivity KPIs whilst maintaining excellent quality of work
Diagnosing issues smartly and quickly, providing the best solution for customers
Contract for an indefinite period (full-time/part-time)
Pleasant working environment
AlmavivA Services, established in Romania in 2016, provides an extensive range of innovative high-added-value CRM services meeting the EU requirements. The Company is a branch of AlmavivA Contact, which has more than 20-year long history in CRM outsourcing for private organizations and public bodies.
The aim of AlmavivA Services is the development of a successful Customer Experience strategy, on the European Telco, Media, Energy, Government, Finance, Transportation and Logistics markets. Our experience in this field, together with an innovative People Centered Technology and multidisciplinary and multi-language delivery capacity in real time make us excel in Business Process Outsourcing.