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SYKES Romania is looking for a problem solver/a resourceful person that has a solution for every issue.
We are a multinational company with the headquarters in US, with a dynamic environment and people from all over the globe (native speakers as well). We teamed up with world’s most known brands and we are helping them keep their strong reputation among clients.
If you like being helpful and you like fixing things, then we are looking for you!
Your main responsibility will be to answer enquires coming from end users (our client’s clients) via phone, email, chats or forums.
- Proficient in Slovenian.
- Previous experience of or aptitude for Customer Service is a plus;
- Good organizational skills;
- A working knowledge of MS Word / Excel;
- Excellent communication skills and the ability to remain calm in all situations;
- Ability to work on own initiative and under pressure in order to achieve deadlines;
- Ability to adapt to a continuously changing environment and procedures;
- Team player.
A working day in Sykes Team includes some of the below activities and responsibilities:
- To respond to all customers’ inquiries within given timescales, efficiently and effectively;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- To deal with all correspondence as requested/required;
- To accurately log all calls and in line with procedures;
- To responsibly maintain and update all job-related administrative forms;
- To consult product manuals, to be able to advise customer of appropriate options/solutions.
Join Sykes team professionals and we will offer you:
- Professional technical training (paid);
- Fixed salary, bonuses based on performance and medical benefits;
- Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level);
- Real possibilities of career development;
- A modern, dynamic and friendly working environment.
SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.
Compania aceasta caută candidați cu un anumit set de abilități. Acest test îl va ajuta pe angajator să aleagă cea mai potrivită persoană pentru job. Testul va fi în engleză sau în limba străină pentru care aplici și e posibil să conțină și un scurt video test.
Îl poți completa acum sau oricând în următoarele 24 de ore. Vei găsi linkul către test și în contul tău. Întrebările se vor schimba de fiecare dată când accesezi linkul.
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