Publicat 07 Mai 2019 | Reactualizat 06 Iun 2019 | Expiră 07 Iun 2019

Customer Care Consultant with English

8 posturi
Expirat
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Candidatul ideal

  • A minimum of 1 year Guest Service Executive experience or Customer Care Experience;
  • Excellent written and verbal communication skills in English;
  • Fluency in a second language (Italian/French/Spanish);
  • Basic Computer knowledge;
  • Demonstrated problem solving and analytical capability;

Descrierea jobului

A new project, in collaboration with a prestigious partner, has arisen for you as
Telephone consultant - Customer Care in our company AlmavivA Services.
Currently we are seeking to recruit English speaking candidates with excellent command of spoken and written English (C1) to join our Customer Experience center in Iasi.
We want to specify that in the beginning the time program will be the night shift (22:00 – 10:00 local time) from Monday to Sunday; and in the near future it may extend to 24 hours a day.
You’ll be part of a dynamic, creative and supportive team (GEX Team), working together in our quest for client satisfaction.

RESPONSIBILITIES:

  • Answering incoming calls & emails from customers, supporting them from booking enquiry through to check-out;
  • Completing customer verification and vetting of bookings;
  • Achieving productivity KPIs whilst maintaining excellent quality;
  • Diagnosing issues smartly and quickly, providing the best resolution for our customers;
BENEFITS:
  • This position offers a highly competitive salary and package which include;
  • Contract for an indefinite period (full-time/part-time);
  • KPI Bonus;
  • Meal Tickets;
  • Teamwork;
  • Company Stability;
If you are interested to this job, please feel free to send us your resume via mail at: jobiasi@almavivaservices.eu or contact us for more information at: 0751/ 962 374 or 0751/605 304

Descrierea companiei

​AlmavivA Services, established in 2016, provides an extensive range of innovative high-added-value CRM services meeting the EU requirements. The Company is a branch of AlmavivA Contact, which has a more than 20-year long history in CRM outsourcing for private organizations and public bodies.
The aim of AlmavivA Services is the development of a successful Customer Experience strategy, on the European Telco, Media, Energy, Government, Finance, Transportation and Logistics markets. Our enormous experience in this field together with an innovative People Centered Technology and multidisciplinary and multi-language delivery capacity in real time make us to be Excellent in Business Process Outsourcing.

Expirat
Customer Care Consultant with English  -  S.C. ALMAVIVA SERVICES S.R.L.