Publicat 18 Dec 2020 | Reactualizat 17 Ian 2021 | Expiră 17 Ian 2021

Customer Care Agent-French-1-2months

23 posturi

Candidatul ideal

Join #theAteam!

We’re looking for client-oriented candidates who are native or near-native speakers of French to join our Elite Customer Support team! Experience in the field is a plus.
You’ll be learning from the best while working on one of the most innovative projects to deliver excellent customer experience for our world-leading client in fashion industry.

Who we are - The Superhero Team:

#theAteam are a talented bunch of customer engagement experts, united by our hard-working, fun-loving culture and passion for quality.
It’s the unique contributions of all our colleagues across Europe, that drives our success. And we’re dedicated to building a culture where everyone can thrive and find meaning in their work.
There’s a huge focus on career development and recognition at Ascensos. We‘re proud of our team and are always looking for new colleagues with a similar talent and enthusiasm to deliver really great customer service. If that sounds like you and you are interested in joining us, reach out and you could be one of the superheroes that make #theAteam the best!

Candidate profile
Available to work for one month determined contract, with possibility to extend for another month
French language- Advanced level
Excellent communication skills
Experience in customer support/customer care/client oriented jobs
Client Oriented mindset
Problem solving skills
Bachelor's Degree or High School diploma
Ability to work in shifts (Monday-Friday 10:00-19:00; 11:00-20:00)

Descrierea jobului

Job Description:

Solving client's requests via phone/ e-mail/ chat/ in a friendly and professional way;
Providing solutions regarding order and delivery issues for fashion brands;
Ensuring all communication is handled professionally and promptly but with a human touch;
Demonstrating strong product knowledge to ensure all customers queries are answered making them promoters of the brand;
Great team spirit but the ability to also be independent, like every superhero should;
Problem solving, investigative and multi-tasking skills with highest attention to detail;
Positive attitude & excited to discover new CX approaches;
Building a special connection with customers and providing exceptional service.

What we offer

Determined period contract until 05 th of February, with possibility to extend until 05th of March
A young and friendly work environment.
An interactive learning experience.
Lots of growth possibilities (more than 80% of advancement & promotions come from internal resources).
Paid training period.
Very attractive salary package.

Descrierea companiei

About Ascensos Contact Centres: Ascensos is built on our belief that not all contact centres need be the same. We bring a fresh approach to outsourced multilingual customer service, offering multi-channel customer contact solutions across traditional, digital & social channels. We recognise talent. For us it’s all about loving what you do. Whether its clients or staff, delivering with a “personal touch” is truly important to us.

Ascensos’ headquarters are based in the UK, where we currently have three sites and opening a fourth site shortly. Our multilingual sites are located in Bucharest, Romania and Boxtel, the Netherlands.

Customer Care Agent-French-1-2months  -  Ascensos Contact Centres Romania SRL

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