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BPO - Contact Center in Bucharest,Romania Key Responsibilties
Deliver exemplary customer service via phone calls I emailI social media
As part of the Contact Center team,answer inbound calls /emailI social media messaging from world leading hotel group' customers and handle queries about new reservations, changes to existing bookings and other aspects of hospitalty, services, baggage queries
Excellent speaking and writing skills in Norwegian or Danishlanguage - fluency in speaking and writing correctly and at ease (plus medium level English knowledge)
Previous work experience in an international hospitality or airline environment I operations is a valuable advantage,but not mandatory
Specialized skills required: Good Communication and Customer Service skills, any experience in BPO I Contact center will beon added advantage
Graduate in any discipline I Under graduates
Willingness to search for required information from customer with a strong focus on solving clients requests
Proficient in Microsoft Office, Outlook
Willing to work in a contact center environment with rotational shifts
Part of India's largest travel business group 'InterGlobe Enterprises' with experience of over 25 years in building and representing global travel brands.
InterGlobe Technologies (IGT) is comitted to enable better travel by delivering highly differentiated customer experience, enhanced business process management and domain driven technology management across the entire spectrum of travel, transportation and hospitality domain.
Focused on delivering high quality IT & BPO solutions, IGT is currently present with operations on five continents, having more thanemployees.
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