Collections Team Leader

3+ years of work experience in leading teams and driving performance in contact centers or related industry
Previous similar experience with dialing apps
Previous similar experience with AI Chatbot, Helpcentre will be considered a plus
Highly developed communications, motivation and operations skills
Fluent in English
Proficiency in Excel and other Microsoft Office tools
Knowledge of sales techniques and rules of working on outbound calls
Result orientation, experience in working with KPIs
Proven ability to work effectively with individual contributors, management and cross departments
Working experience in an international environment will be considered a plus

Selection, training and motivation of a collection team, those under your command
Monitoring and ensuring the performance indicators of the team
Monitoring the performance of the system and formulating proposals for improving the processes.
The preparation, analysis and delivery of reports can be daily/weekly or monthly.
And you will talk weekly with those from the group in English.
Emphasis is placed on tracking KPIs, attendance, listening to calls, knowing how to manage a team in training.

We offer:
Possibility to work in the office or in a hybrid model after the first 3 months of activity
Working in a fast-growing international finance company
Challenging and interesting projects
A friendly atmosphere and a supportive team
1 day off for your birthday

Aventus is a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. Currently, Aventus Group companies are successfully running businesses in 14 countries. Headquartered in Vilnius, Lithuania, Aventus Group operates in Latvia, Poland, Kazakhstan, Moldova, Vietnam, Philippines, Sri Lanka, Kenya, India, and Romania. The IT hub with 150+ professionals is our driving force behind innovative and efficient IT solutions and FinTech integrations.
Aventus Group is not just an employer. We are a family of more than 2000 professionals and experts in our respective fields, and we care for our family members throughout their careers and beyond. The strong culture and sense of belonging help us to ensure skill-share and career development across national boundaries.
We provide a modern working environment while our colleagues and managers create empowering and enabling atmosphere. Joining Aventus Group means joining an international and dynamic developing financial company in which all employees can fulfill their potential.